Dear Larry,
I have been confronted to the exact same issue recently. A colleague of mine
opened a ticket at BMC, but we have never received a satisfying an answer. So
the workaround we put in place:
create a filter attached to AR System Email Message. Add a set field action
that makes a replace of the bad server name value by the good one in the email
body.
Best regards
ARSmarts support
ARSmarts, your most useful AR System companion.
www.ARSmarts.com
On 05 Feb 2011, at 00:51, Larry Barnes wrote:
**
We have users that are getting email notifications concerning tickets that
contain a bad url.
Example:
http://WebServerName/arsys//servlet/ViewFormServlet?form=NTE%3aNotifierserver=AppServerName.thecreek.comeid=NTS03629234
I'm trying to understand what builds this url and have run out of ideas.
I've looked at the SRM Application Settings form and I'm seeing possible
conflicts between the AR Server Value for MidTier Configuration URL To
Request Entry console fields.
In the Mid Tier Path field I have the correct name for the Web Server Name.
1. In the AR Server Value for MidTier Configuration it shows:
AppServerName.thecreek.com
2. In the URL To Request Entry console field it shows:
http://AliasAppServerName.thecreek.com/arsys/forms/AppServerName.thecreek.com/SRS:ServiceRequestConsole/
I can't modify these two fields in this form so I'm asking where this
information is pulled from so I can make the necessary changes to get the
email notification url's to work.
I hope I'm making sense ?
Thanks for your time and help.
Larry B.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
