Migrating HD 6 cases to Incident 7?
Can anyone point me to some doc re migrating existing HD6 cases to incident 7? I've searched BMC support to no avail, and I've searched the ARSList and found a reference to a webcast from BMC that doesn't appear to be there any longer. I'm only moving over a couple of hundred active cases so it doesn't need to be fully automated. I'm getting data to move over just fine, but there's data in the background that needs to be populated or the cases can't be maintained. (specifically Owner Group ID, so far). It looks like I'm going to have to build some filters to populate this, since the group ID's aren't the same in 6 vs. 7. I'm hoping someone has already worked through this, so I don't have to start from scratch. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrating HD 6 cases to Incident 7?
The biggest thing, Ron, is not to try to push directly into HPD:HelpDesk. Push into the Interface_create form, which already has filters in place to grab some of the arcane data elements needed from other forms. It'll save you a ton of work. Rick On Fri, Mar 28, 2008 at 2:22 PM, Ron Legters [EMAIL PROTECTED] wrote: Can anyone point me to some doc re migrating existing HD6 cases to incident 7? I've searched BMC support to no avail, and I've searched the ARSList and found a reference to a webcast from BMC that doesn't appear to be there any longer. I'm only moving over a couple of hundred active cases so it doesn't need to be fully automated. I'm getting data to move over just fine, but there's data in the background that needs to be populated or the cases can't be maintained. (specifically Owner Group ID, so far). It looks like I'm going to have to build some filters to populate this, since the group ID's aren't the same in 6 vs. 7. I'm hoping someone has already worked through this, so I don't have to start from scratch. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrating HD 6 cases to Incident 7?
There is another way that will still require some customizations. Copy over the HPD:Helpdesk from 6 and then import the records into the form they came from. Create the workflow needed to create a new Incident and relate the old helpdesk ticket. This will reduce your need to map fields. -Original Message- From: Ron Legters [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 28 Mar 2008 4:22 pm Subject: Migrating HD 6 cases to Incident 7? Can anyone point me to some doc re migrating existing HD6 cases to incident 7? I've searched BMC support to no avail, and I've searched the ARSList and found a reference to a webcast from BMC that doesn't appear to be there any longer. I'm only moving over a couple of hundred active cases so it doesn't need to be fully automated. I'm getting data to move over just fine, but there's data in the background that needs to be populated or the cases can't be maintained. (specifically Owner Group ID, so far). It looks like I'm going to have to build some filters to populate this, since the group ID's aren't the same in 6 vs. 7. I'm hoping someone has already worked through this, so I don't have to start from scratch. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrating HD 6 cases to Incident 7?
Ah, yes - of course. I'll try that now. Thank you, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, March 28, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Migrating HD 6 cases to Incident 7? ** The biggest thing, Ron, is not to try to push directly into HPD:HelpDesk. Push into the Interface_create form, which already has filters in place to grab some of the arcane data elements needed from other forms. It'll save you a ton of work. Rick On Fri, Mar 28, 2008 at 2:22 PM, Ron Legters [EMAIL PROTECTED] wrote: Can anyone point me to some doc re migrating existing HD6 cases to incident 7? I've searched BMC support to no avail, and I've searched the ARSList and found a reference to a webcast from BMC that doesn't appear to be there any longer. I'm only moving over a couple of hundred active cases so it doesn't need to be fully automated. I'm getting data to move over just fine, but there's data in the background that needs to be populated or the cases can't be maintained. (specifically Owner Group ID, so far). It looks like I'm going to have to build some filters to populate this, since the group ID's aren't the same in 6 vs. 7. I'm hoping someone has already worked through this, so I don't have to start from scratch. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
