Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Gadgil, Abhijeet]

Abhishek, MongoDB is required to bring in social aspects of notifications with 
Smart IT / My IT.
At this time a relational database cannot be used in place of Mongo.
Once you have MongoDB setup, the documentation can guide next steps on having 
it prepped up to work with Smart IT / MyIT
Your current DB administrator should be able to get into the intricacies and 
help set it up

Abhijeet

-Original Message-
From: Abhishek Anand [abhi.masc...@gmail.com]
Received: Wednesday, 11 Oct 2017, 5:32PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

Thanks for your prompt response.

But my query is that as MongoDB expertise is not present so how far we can go 
with that in addition to My IT/SmartIT & ITSM 9.1.
And how much stable is it ? Also is it working behind the FTS as well??

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Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Abhishek Anand]

Thanks for your prompt response.

But my query is that as MongoDB expertise is not present so how far we can go 
with that in addition to My IT/SmartIT & ITSM 9.1.
And how much stable is it ? Also is it working behind the FTS as well??

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Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Abhi$hek]

I doubt the expertise level for the same in case of any issue at mongo db
level.
Also is it used only with myit & smart it?



On 11-Oct-2017 12:07 PM, "Hari Vishwakarma"  wrote:

> **
> Hi Abhishek,
>
> You are correct.
> Mongo DB is the back end for MyIT & SmartIT.
> Its comes bundled with MyIT/SmartIT installer and it is the default
> offering. If you are thinking of using some other DB similar to MongoDb,
> then, implemented functionality for MyIT will not work. For more details,
> you can log a case with Bmc Support for more assistance.
>
> Regards
> Hari Vishwakarma
>
> On Oct 11, 2017 13:20, "Abhishek Anand"  wrote:
>
>> Hi Experts,
>>
>> Please could you guide me with the role of Mongo DB while upgrading from
>> 8.1.02 to 9.1.
>> We believe that mongo db is required only when we are using My
>> IT/SmartIT, but please provide insight on it.
>>
>> Also is it possible to use some other relational DB in place od Mongo DB
>> as we are not familiar with it & in case of issue it might create problem.
>>
>> Early response will be highly appreciated.
>>
>> Cheers,
>> AA
>>
>> 
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>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Hari Vishwakarma]

Hi Abhishek,

You are correct.
Mongo DB is the back end for MyIT & SmartIT.
Its comes bundled with MyIT/SmartIT installer and it is the default
offering. If you are thinking of using some other DB similar to MongoDb,
then, implemented functionality for MyIT will not work. For more details,
you can log a case with Bmc Support for more assistance.

Regards
Hari Vishwakarma

On Oct 11, 2017 13:20, "Abhishek Anand"  wrote:

> Hi Experts,
>
> Please could you guide me with the role of Mongo DB while upgrading from
> 8.1.02 to 9.1.
> We believe that mongo db is required only when we are using My IT/SmartIT,
> but please provide insight on it.
>
> Also is it possible to use some other relational DB in place od Mongo DB
> as we are not familiar with it & in case of issue it might create problem.
>
> Early response will be highly appreciated.
>
> Cheers,
> AA
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Abhishek Anand]

Hi Experts,
 
Please could you guide me with the role of Mongo DB while upgrading from 8.1.02 
to 9.1.
We believe that mongo db is required only when we are using My IT/SmartIT, but 
please provide insight on it.
 
Also is it possible to use some other relational DB in place od Mongo DB as we 
are not familiar with it & in case of issue it might create problem.
 
Early response will be highly appreciated.
 
Cheers,
AA

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