FW: Need help for setting a value to a field if anybody appends some text to the predefined summary

[Sreelakshmi_V]

Hi,

 

We have a menu called Summary to which the values are coming from
SHR:Template.we have another field called PreDefSummaryChk.If anybody
selects predefinedsummary from Summary field and appends some text to
that in the Summary field we need to set PreDefSummaryChk to Yes.

Ex:While entering ticket for Lotus  notes Problem If user selects Lotus
Notes Password Recovery(Predefined Summary) from summary field and
Appends some text to that like Lotus Notes Password Recovery-Forgot
password,PreDefSummaryChk should be set to Yes.

Appreciate any suggestions for doing this.Thanks In Advance.

 

Thanks and Regards,
   v.sreelakshmi

 



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Re: Need help for setting a value to a field if anybody appends some text to the predefined summary

[Phil Murnane]

You could try this:
1. When a selection is made from the menu on the Summary field, copy the 
selected value to a hidden display-only character field (eg, 'Summary Copy').
2. When the focus leaves the Summary field, use the STRSTR function to see if 
the Summary Copy value appears in the Summary field value.
3. Set the PreDefSummaryChk field based on the results of the STRSTR function 
check.
HTH,
--Phil


- Original Message 
From: Sreelakshmi_V [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, April 24, 2008 5:41:43 AM
Subject: FW: Need help for setting a value to a field if anybody appends some 
text to the predefined summary

** 
Hi,
 
We have a menu called Summary to which the values are coming from 
SHR:Template.we have another field called PreDefSummaryChk.If anybody selects 
predefinedsummary from Summary field and appends some text to that in the 
Summary field we need to set PreDefSummaryChk to Yes.
Ex:While entering ticket for Lotus  notes Problem If user selects Lotus Notes 
Password Recovery(Predefined Summary) from summary field and Appends some text 
to that like Lotus Notes Password Recovery-Forgot password,PreDefSummaryChk 
should be set to Yes.
Appreciate any suggestions for doing this.Thanks In Advance.
 
Thanks and Regards,
   v.sreelakshmi
 
DISCLAIMER:
This email (including any attachments) is intended for the sole use of the 
intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE 
COMPANY INFORMATION. Any review or reliance by others or copying or 
distribution or forwarding of any or all of the contents in this message is 
STRICTLY PROHIBITED. If you are not the intended recipient, please contact the 
sender by email and delete all copies; your cooperation in this regard is 
appreciated.. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers 
Are html___


  

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