Hi folks, This message is a follow-up to my issue I requested assistance with late last week regarding my new Status Reason menu items causing ARERR 1291220 "The Status Reason field requires a value when the status is either pending or resolved. Select the status reason from the menu." The issue continues...
What I have discovered: * the new menu items work without issue on my development system. They (2 new menu items) fail on my production system. * From the Developer Studio, I found that the new menu items show up in the Status_Reason_Hidden field on the HPD:Help Desk Classic form on our development system; they do not show up on this form on the production system What I have done: * I have followed the same steps to create these menu items on both my production and my development systems, using the same IDs and the same selection codes. * I had done a "Sync Cache" on the development system to enable the successful functionality of these menu items on the development system; this did not work on the production system * I have flushed the cache on the production system multiple times, now; also cleared my IE cache each time * I have restarted the production application server, as well as the web server; then repeated the flushing of the cache and cleared my IE cache Differences in the two systems (Development and Production) Development Mid tier and Applications reside on one server; Production has separate servers for Mid Tier and Applications. Using Remedy 7.6.04, classic view. Your assistance with this matter is most appreciated. Thank you, Susan Champagne **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
