OT - Best answer ever!! RE License Question...
Hi, I have bought a fishing rod, and want to eat canned tuna, not canned applications... Is the sole user of the system be a fish? /Misi > I guess it depends. Are you fishing, keeping the fishing rod in your > hands at all times, and just handing the fish you catch over to someone > else? (i.e. you are always the submitter and no one else is ever logging > into SRM/RKM)? Or are you standing behind someone and helping them cast, > then handing the rod over to them so they can finish fishing (i.e. you > submit the request, but immediately change the submitter to them – thereby > making it nearly identical to what would have happened had they submitted > the request themselves)? > > If the former, then you are the only one logging into SRM and thus you’re > the sole user of the system. No one else ever logs in so they’re not > accessing the system. Note that this is kind of the antithesis of > “self-service”, yes? > > If the latter (which is probably the case), then the other users are > logging into see the status of tickets you submitted for them, viewing > knowledge articles and interacting through the system with the Service > Management Specialists who are working their tickets. Or, keeping in the > metaphor, if a park ranger found a person with a fishing rod in their > hands, would the park ranger accept a response of “oh no, I’m not fishing > – I’m just holding the rod and catching the fish… he did the initial > fishing.” ;-) > > As you point out, don’t make it complicated. If the end result is the > same as if the user had performed the action themselves, then they’re > considered to be using the system. > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as > a spokesperson, liaison or public relations representative for BMC > Software, Inc. > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser > Sent: Thursday, January 27, 2011 10:01 AM > To: arslist@ARSLIST.ORG > Subject: Re: License Question... > > ** David, > > First off, I want to thank you for taking the time to help the community > understand these issues. I'm sure the topic isn't as complicated as we > make it out to be, so having you shed light on things is appreciated. > > I understand that having a Self Service (fishing) license grants the > general right to fish (and therefore no licensing specifically for that > needs to be done on the server). But to take your metaphor one step > further; with the hope of clearing up a question I have, does the fishing > license allow me to fish "On Behalf Of" someone else, or is that where the > "Fishing Management Specialist" licenses come into play (which would > require configuring on the server)? > > Thanks again, > Thad > On Thu, Jan 27, 2011 at 8:21 AM, Easter, David > mailto:david_eas...@bmc.com>> wrote: > You are purchasing the business license rights to use the Self-Service > applications (SRM and RKM) in a defined manner – namely to allow end-users > to submit service requests, view their service requests and to view > knowledge articles provided for self-service. Regardless of any other > business rights obtained through other licenses purchased, you have to > purchase Self-Service user capacity to use SRM and RKM for self-service. > > When you purchased AR System, you obtained unlimited rights to use the > “free” read licenses within applications that have no other restrictions > around their use. For Self-Service, there is an additional business > license right that is needed to use the applications for a specific > purpose. Regardless of the technology that enables their use, you have to > have the business license rights to use the application as defined in your > purchase contract.The Self-Service business license is needed in > addition to any other licenses. > > Trying to make this into a dumb metaphor, think about a fishing license. > A fishing license enables you to go fishing. However, while the fishing > license enables you to fish, there may be additional rules in place that > limit you to catch a certain number of fish, only fish in certain places > or disallow the catching of certain kinds of fish. Even though your > fishing license says you can go fishing, that license is further modified > by other “contracts” (in this case, laws or regulations). So just > because I have a fishing license that lets me catch an unlimited amount of > sardines, that same license may not enable me to catch an unlimited amount > of tuna. To catch additional tuna, I may have to get a business license > that allows me to catch more than what I could normally catch with a > standard fishing license. > > So if you use the SRM or RKM applications for self
Re: OT - Best answer ever!! RE License Question...
Even better! You're not going to throw out such a suggestion and skip out on us again this year? (I know not always our decision) On Thu, Jan 27, 2011 at 10:40 AM, strauss wrote: > ** > > Sticking with the genre of hopelessly over-processed food items set by > Twinkies: fish sticks (partially thawed). > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Thursday, January 27, 2011 12:36 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OT - Best answer ever!! RE License Question... > > > > ** Maybe sardines for WWRUG11 instead of Twinkies? :) > > On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire < > claire.sanf...@memorialhermann.org> wrote: > > ** > > Dear Listers... > > > > This has to be the best answer to a question ever!! What if I wanted to > catch salmon??? Farmed or wild?:) > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Easter, David > *Sent:* Thursday, January 27, 2011 10:22 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: License Question... > > EDIT > > *Trying to make this into a dumb metaphor, think about a fishing license. > A fishing license enables you to go fishing. However, while the fishing > license enables you to fish, there may be additional rules in place that > limit you to catch a certain number of fish, only fish in certain places or > disallow the catching of certain kinds of fish. Even though your fishing > license says you can go fishing, that license is further modified by other > “contracts” (in this case, laws or regulations). So just because I have a > fishing license that lets me catch an unlimited amount of sardines, that > same license may not enable me to catch an unlimited amount of tuna. To > catch additional tuna, I may have to get a business license that allows me > to catch more than what I could normally catch with a standard fishing > license.* > > > > EDIT > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: OT - Best answer ever!! RE License Question...
** Technically speaking, at floor-to-cieling distance, it's fairly difficult to tell the difference between the Twinkie which is still stuck in a certain San Jose chandelier and a fish stick! Let us be forever thankful for the Twinkie's indestructible plastic wrapper.On Jan 27, 2011, at 12:40 PM, strauss wrote:** Sticking with the genre of hopelessly over-processed food items set by Twinkies: fish sticks (partially thawed). Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing & IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason MillerSent: Thursday, January 27, 2011 12:36 PMTo: arslist@ARSLIST.ORGSubject: Re: OT - Best answer ever!! RE License Question... ** Maybe sardines for WWRUG11 instead of Twinkies? :)On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire <claire.sanf...@memorialhermann.org> wrote:** Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild? :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, DavidSent: Thursday, January 27, 2011 10:22 AMTo: arslist@ARSLIST.ORGSubject: Re: License Question... EDIT Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. EDIT -David J. EasterManager of Product Management, Remedy PlatformBMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc._attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: OT - Best answer ever!! RE License Question...
Sticking with the genre of hopelessly over-processed food items set by Twinkies: fish sticks (partially thawed). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 27, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Best answer ever!! RE License Question... ** Maybe sardines for WWRUG11 instead of Twinkies? :) On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire mailto:claire.sanf...@memorialhermann.org>> wrote: ** Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild?:) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Easter, David Sent: Thursday, January 27, 2011 10:22 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: License Question... EDIT Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other "contracts" (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. EDIT -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: OT - Best answer ever!! RE License Question...
Maybe sardines for WWRUG11 instead of Twinkies? :) On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > Dear Listers... > > This has to be the best answer to a question ever!! What if I wanted to > catch salmon??? Farmed or wild?:) > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Easter, David > *Sent:* Thursday, January 27, 2011 10:22 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: License Question... > > EDIT > > *Trying to make this into a dumb metaphor, think about a fishing license. > A fishing license enables you to go fishing. However, while the fishing > license enables you to fish, there may be additional rules in place that > limit you to catch a certain number of fish, only fish in certain places or > disallow the catching of certain kinds of fish. Even though your fishing > license says you can go fishing, that license is further modified by other > “contracts” (in this case, laws or regulations). So just because I have a > fishing license that lets me catch an unlimited amount of sardines, that > same license may not enable me to catch an unlimited amount of tuna. To > catch additional tuna, I may have to get a business license that allows me > to catch more than what I could normally catch with a standard fishing > license.* > > > > EDIT > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
OT - Best answer ever!! RE License Question...
Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild?:) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 27, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... EDIT Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other "contracts" (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. EDIT -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
