Re: Open Ticket from AL
You know, it is kinda hokey, but there is a way of doing that. Just delete your cache files when you close the form before you reopen it. I know your looking for a simple switch, or setting, but it does work. You can just create a batch to delete the files and run that. On Thu, Apr 10, 2008 at 9:47 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: Andy, I really wish there was a way to tell what version of the ARS object(s) the User tool/Mid-Tier is using. ( Like even showing the Last Modified Date for the form would be helpful.) I suspect that the reason your first test failed is that the client did not in fact have the most recent version and was instead using a local cached copy of the object that was a previous version of the active link. I hate to say it, but there are times that I really wish, for development purposes, that I could tell the ARS client (User Tool , or Mid-Tier) that it should always to get the objects a fresh and NOT use any local cache. When testing/developing caches are often a blind spot. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 9, 2008 at 6:48 PM, Mayfield, Andy L. [EMAIL PROTECTED] wrote: OK, Maybe I jumped the gun. After testing with admin privileges and having it work, I went back and tried again with the users ID and it worked OK. Not sure what happened on my first test. I will continue to test for a while, but it appears this may have it. For some reason I never see the forest for the trees. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 09, 2008 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL
Andy, I really wish there was a way to tell what version of the ARS object(s) the User tool/Mid-Tier is using. ( Like even showing the Last Modified Date for the form would be helpful.) I suspect that the reason your first test failed is that the client did not in fact have the most recent version and was instead using a local cached copy of the object that was a previous version of the active link. I hate to say it, but there are times that I really wish, for development purposes, that I could tell the ARS client (User Tool , or Mid-Tier) that it should always to get the objects a fresh and NOT use any local cache. When testing/developing caches are often a blind spot. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 9, 2008 at 6:48 PM, Mayfield, Andy L. [EMAIL PROTECTED] wrote: OK, Maybe I jumped the gun. After testing with admin privileges and having it work, I went back and tried again with the users ID and it worked OK. Not sure what happened on my first test. I will continue to test for a while, but it appears this may have it. For some reason I never see the forest for the trees. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 09, 2008 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Open Ticket from AL
How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL
Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL-Resolved.... I think
That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL-Resolved.... I think
So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think OK, that didn't work as I expected. I thought it would open the LAST request modified. It appears to open all modified requests. Dang! I thought I had it (-: Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL-Resolved.... I think
OK, that didn't work as I expected. I thought it would open the LAST request modified. It appears to open all modified requests. Dang! I thought I had it (-: Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL
The button fire an AL that has 4 actions. Actions 1 and 2 do set fields on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save the request and action 4 is the open window. The window is in Modify mode at the time of the button press, but using the $1$ = '1' did not return any results. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 09, 2008 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think OK, that didn't work as I expected. I thought it would open the LAST request modified. It appears to open all modified requests. Dang! I thought I had it (-: Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open Ticket from AL
Strange... Since you are modifying an existing record you should have the Entry ID (Request ID) of the record and can use that as a lookup. Since you are working on an AL you have closed all occurrances of the form (so the User Tool will re-load it's cache) What Window Type are you Opening the form in (Modify or Display)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL The button fire an AL that has 4 actions. Actions 1 and 2 do set fields on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save the request and action 4 is the open window. The window is in Modify mode at the time of the button press, but using the $1$ = '1' did not return any results. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 09, 2008 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think OK, that didn't work as I expected. I thought it would open the LAST request modified. It appears to open all modified requests. Dang! I thought I had it (-: Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Open Ticket from AL
OK, Maybe I jumped the gun. After testing with admin privileges and having it work, I went back and tried again with the users ID and it worked OK. Not sure what happened on my first test. I will continue to test for a while, but it appears this may have it. For some reason I never see the forest for the trees. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL The button fire an AL that has 4 actions. Actions 1 and 2 do set fields on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save the request and action 4 is the open window. The window is in Modify mode at the time of the button press, but using the $1$ = '1' did not return any results. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 09, 2008 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think So you are doing this on a button press after submit? If it is on a Modify you can use $1$ = '1' Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think OK, that didn't work as I expected. I thought it would open the LAST request modified. It appears to open all modified requests. Dang! I thought I had it (-: Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL-Resolved I think That's right. I figured out from reading the manual that I could use $OPERATION = SET since the AL is also modifying the ticket just before I want it to open the form in the new view. I am about to do some testing to see if it work ok. I am still open to suggestions if there's a better way, or if this method will not work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, April 09, 2008 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: Open Ticket from AL Where is the button? On the same form you are tying to Open? Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 09, 2008 6:05 PM To: arslist@ARSLIST.ORG Subject: Open Ticket from AL How can I have a window open in different view on a button press? I have created an AL that does an open window on the button press, but I am having problems with the qualification for the window to be opened. I want it to open the window and pull up the current transaction, but it will not be the last ID. I thought it might be the CURRENTWIND keyword, but I cant get it to work. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
