Re: Outgoing email address rejection list
Of course - the email engine query is mailbox-specific; I forgot that. (I'm trying to reduce size of that nasty NOT IN query it runs.) That's an excellent solution, Fred. Thanks! Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 19, 2011 5:51 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Not if the configuration for that new Invalid mailbox is set to Disabled in the AR System Email Mailbox Configuration form. Then the messages should sit in the Email Messages form where you can use other workflow to delete them. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Interesting thought, Fred, but I believe the email would still be in the mailbox and scanned as outgoing though, which I am trying to avoid. Jason - thanks for the 'To' swap idea. That's pretty much my last resort, as it would require sending the emails then deleting them, which is such a waste. Doesn't it seem odd though that there is no way to simply stop an outgoing email? And that whatever is changing the 'Send Message' field back to Yes doesn't show up on the logs? Just as odd - I tried setting the 'Status' as well to Rejected as a flag, and found that while the filters ran, the 'Status' field on the new entry was set back to New. What is doing this? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 19, 2011 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** How about if you change to a different mailbox name with Submit filters Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which I don't want to do. (Thank you Marcelo as well, but the list is of invalid addresses that aren't connected to contacts. Please don't ask me why it's necessary for our custom code to set invalid email addresses, I won't have a pleasant or printable answer. ;^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, October 18, 2011 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing
Re: Outgoing email address rejection list
Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which I don't want to do. (Thank you Marcelo as well, but the list is of invalid addresses that aren't connected to contacts. Please don't ask me why it's necessary for our custom code to set invalid email addresses, I won't have a pleasant or printable answer. ;^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, October 18, 2011 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
How about if you change to a different mailbox name with Submit filters Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which I don't want to do. (Thank you Marcelo as well, but the list is of invalid addresses that aren't connected to contacts. Please don't ask me why it's necessary for our custom code to set invalid email addresses, I won't have a pleasant or printable answer. ;^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, October 18, 2011 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
Interesting thought, Fred, but I believe the email would still be in the mailbox and scanned as outgoing though, which I am trying to avoid. Jason - thanks for the 'To' swap idea. That's pretty much my last resort, as it would require sending the emails then deleting them, which is such a waste. Doesn't it seem odd though that there is no way to simply stop an outgoing email? And that whatever is changing the 'Send Message' field back to Yes doesn't show up on the logs? Just as odd - I tried setting the 'Status' as well to Rejected as a flag, and found that while the filters ran, the 'Status' field on the new entry was set back to New. What is doing this? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 19, 2011 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** How about if you change to a different mailbox name with Submit filters Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which I don't want to do. (Thank you Marcelo as well, but the list is of invalid addresses that aren't connected to contacts. Please don't ask me why it's necessary for our custom code to set invalid email addresses, I won't have a pleasant or printable answer. ;^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, October 18, 2011 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance
Re: Outgoing email address rejection list
Yeah, in our case for our test system it works well because we can go to that email box and verify that the email looks like we expected it to. The emails are automatically deleted via exchange policy after x number of days. On Wed, Oct 19, 2011 at 1:17 PM, Logan, Kelly kelly.lo...@proquest.comwrote: ** Interesting thought, Fred, but I believe the email would still be in the mailbox and scanned as outgoing though, which I am trying to avoid. ** ** Jason – thanks for the ‘To’ swap idea. That’s pretty much my last resort, as it would require sending the emails then deleting them, which is such a waste. ** ** Doesn’t it seem odd though that there is no way to simply stop an outgoing email? And that whatever is changing the ‘Send Message’ field back to “Yes” doesn’t show up on the logs? Just as odd – I tried setting the ‘Status’ as well to “Rejected” as a flag, and found that while the filters ran, the ‘Status’ field on the new entry was set back to “New”. What is doing this? ** ** ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, October 19, 2011 3:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Outgoing email address rejection list ** ** ** How about if you change to a different mailbox name with Submit filters*** * ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly *Sent:* Wednesday, October 19, 2011 1:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Outgoing email address rejection list ** ** ** Or perhaps others can’t comment. :^) ** ** Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can’t throw an error though, because that would error out the originating Incident transaction, which I don’t want to do. ** ** (Thank you Marcelo as well, but the list is of invalid addresses that aren’t connected to contacts. Please don’t ask me why it’s necessary for our custom code to set invalid email addresses, I won’t have a pleasant or printable answer. ;^) ** ** ** ** ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *David Durling *Sent:* Tuesday, October 18, 2011 5:29 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Outgoing email address rejection list ** ** ** I’m not a mail guru at all, but I have seen that issue with a message going out even after I manually set ‘Send Message’ to “No” – maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it’s a timing issue with the mail processing. ** ** How about throwing an error on submit so a mail record isn’t even created? Not sure if that would interfere with processing the other mail you **do** want to send or not. It would make me a little nervous, but perhaps others could comment on whether that’s a good solution. ** ** David Durling Enterprise Information Technology Services University of Georgia ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly *Sent:* Tuesday, October 18, 2011 4:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Outgoing email address rejection list ** ** ** Going out to the email gurus - ** ** I need to pull out standard email notifications to certain email addresses. I have created a rejection list form
Re: Outgoing email address rejection list
Kelly, Just as a troubleshooting step, what happens if you get rid of any Run-if (so the filter always runs) on your filter and take out any actions other than setting the Send Messages field to No. If that sets all messages to No (and the value sticks), then you know your problem isn't with the setting of the Send Messages field. Conversely, if its still getting set back to Yes, then that might make it more clear as to what is setting the value. (we do what you are trying to do, and setting the field to No works as expected). Hope that helps some. Thad On Tue, Oct 18, 2011 at 1:41 PM, Logan, Kelly kelly.lo...@proquest.comwrote: ** Going out to the email gurus - ** ** I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the ‘To’ address of outgoing emails against this list. The mechanism I have tried so far is to set the ‘Send Message’ field to “No” (0) and jumping to 999 to short circuit any other processing. This workflow is running, ‘Send Message’ is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, ‘Send Message’ is set to “Send” (1). Note I am on ARS 7.1, patch 009. ** ** Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.)** ** ** ** Thank you in advance for your help, ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
Not if the configuration for that new Invalid mailbox is set to Disabled in the AR System Email Mailbox Configuration form. Then the messages should sit in the Email Messages form where you can use other workflow to delete them. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Interesting thought, Fred, but I believe the email would still be in the mailbox and scanned as outgoing though, which I am trying to avoid. Jason - thanks for the 'To' swap idea. That's pretty much my last resort, as it would require sending the emails then deleting them, which is such a waste. Doesn't it seem odd though that there is no way to simply stop an outgoing email? And that whatever is changing the 'Send Message' field back to Yes doesn't show up on the logs? Just as odd - I tried setting the 'Status' as well to Rejected as a flag, and found that while the filters ran, the 'Status' field on the new entry was set back to New. What is doing this? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 19, 2011 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** How about if you change to a different mailbox name with Submit filters Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which I don't want to do. (Thank you Marcelo as well, but the list is of invalid addresses that aren't connected to contacts. Please don't ask me why it's necessary for our custom code to set invalid email addresses, I won't have a pleasant or printable answer. ;^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, October 18, 2011 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address rejection list ** I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow
Outgoing email address rejection list
Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
Kelly, Not a guru here but may be have an alternative. IF your blacklist of email address is for certain people, could it be possible to go into their people's record and set 'notification availability' to No ? Just a thought.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 3:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
We had the same issue with trying to set Sent Message to No. Here is what we do for our test environment where we don't want to spam regular users. Unless the email address is whitelisted we tack the address in the To: field on to the end of the subject and replace the To: with the email address of an account created for these redirected messages. We also have workflow to look at CC: and BCC: but I can't remember if it just nulls them out or does the whitelist check also. Jason On Tue, Oct 18, 2011 at 2:29 PM, David Durling durl...@uga.edu wrote: ** I’m not a mail guru at all, but I have seen that issue with a message going out even after I manually set ‘Send Message’ to “No” – maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it’s a timing issue with the mail processing. ** ** How about throwing an error on submit so a mail record isn’t even created? Not sure if that would interfere with processing the other mail you **do** want to send or not. It would make me a little nervous, but perhaps others could comment on whether that’s a good solution. ** ** David Durling Enterprise Information Technology Services University of Georgia ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly *Sent:* Tuesday, October 18, 2011 4:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Outgoing email address rejection list ** ** ** Going out to the email gurus - ** ** I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the ‘To’ address of outgoing emails against this list. The mechanism I have tried so far is to set the ‘Send Message’ field to “No” (0) and jumping to 999 to short circuit any other processing. This workflow is running, ‘Send Message’ is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, ‘Send Message’ is set to “Send” (1). Note I am on ARS 7.1, patch 009. ** ** Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.)** ** ** ** Thank you in advance for your help, ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
