If your goal is to have ITSM7 emails go out to a pager rather than just a group
or individuals, what you can do is create a "fake" Person record, assign the
pager email address to that record, then add them to the group and mark them as
unavailable for assignment. The email will go out to everyone in the group
including the pager, but tickets won't be assigned directly to the pager.
Does this work for what you are trying to do?
Thanks,
Shawn
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Howard Richter
Sent: Tuesday, August 05, 2008 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Pager Service in ITSM7
**
Hi to All,
A strange question, has anyone been able to configure the Pager Service in
ITSM7 to talk to an email based paging service (and if so how)?
Thanks
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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