According to Support, there is no way to do it with CAI Event configuration
alone, you'd have to customize the application. That being said, there is an
RFE "Pending Review" to enhance the TMS for this functionality: RFE SW00329718.
Since the work around is simply to use the [View] parent button, the effort to
customize hardly seems worth it. Hopefully Engineering feels differently.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra
Sent: Friday, June 05, 2009 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Passing variables between Applications and Tasks
--0015174c150e3a1f28046ba4b789
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Our primary user community works only on Incidents or Tasks. Since we
completely bypass the Work Order system, we wanted to figure out a way to
pass the variables from Work Order to Task but haven=92t had any luck.
Even I was successful in passing variables between Tasks but couldn't figur=
e
out a way to fetch information from the parent system (Work Orders/ Change)=
,
finally gave up since I had many other critical issues on my plate.
As far as my research goes, this would basically require understanding
the CAI system and how each Event works.
Please share your experience when you are done. Good Luck.
Thanks
Mahesh
On Fri, Jun 5, 2009 at 5:39 PM, Savant, don...@dts wrote:
> ** Does anyone know if it=92s possible to pass variable data from ITSM
> applications (e.g. Change mgmt or Work Orders) to Task and/or Task Groups=
?
> I=92ve successfully configured variables to pass from one task to another=
and
> from one task group to another but everything I=92ve read appears to be
> limited within the Task mgmt System(TMS) itself. I haven=92t seen anythi=
ng
> which shows how to pass data from the parent to the task or task group.
> Thanks in advance.
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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**
Our=A0primary user community works only on Incidents or Task=
s. Since we completely bypass the=A0Work Order system, we wanted to figure =
out a way to pass the variables from Work Order to Task but haven=92t had a=
ny luck.
=A0
Even I was successful in passing variables=A0between Tasks=
=A0but couldn't figure out a way to fetch information from the parent s=
ystem (Work Orders/ Change), finally=A0gave up=A0since I had many other cri=
tical issues=A0on my plate.
=A0
As far as my research goes, this would basically require und=
erstanding the=A0CAI system and how each Event works.
=A0
Please share your experience when you are done. Good Luck.
=A0
Thanks
Mahesh
On Fri, Jun 5, 2009 at 5:39 PM, Savant, don...@d=
TS <mailto:donald.sav...@dts.ca.gov";>Donald=
.sav...@dts.ca.gov> wrote:
**=20
Does anyone know if it=92s possible to pass variable data from ITSM ap=
plications (e.g. Change mgmt or Work Orders) to Task and/or Task Groups? I=
=92ve successfully configured variables to pass from one task to another an=
d from one task group to another but everything I=92ve read appears to be l=
imited within the Task mgmt System(TMS) itself.=A0 I haven=92t seen anythin=
g which shows how to pass data from the parent to the task or task group. T=
hanks in advance.
=A0_Platinum Sponsor: mailto:rmisoluti...@verizon.net"; targ=
et=3D"_blank">rmisoluti...@verizon.net ARSlist: "Where the Answers=
Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
--0015174c150e3a1f28046ba4b789--
___
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