Password Management - ARS 7.1 Patch 002

[Jase Brandon]

Hello All,
I wanted to write and see if anyone else was having this issue or if you had
found a resolution.

Password Mgmt - 7.1 Patch 002
Remedy users using the USER tool are prompted to change their password as
expected.
Mid-Tier Users are not.
I tested using the same user and password mgmt works from the WUT, but not
from the mid-tier.
Anyone else seen or resolved this issue?

Thanks,

Jase

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Re: Password Management in 7.1 Patch 002

[Decou, Candace M]

Yes - we have the identical environment and the same problem.  I'm sure
the answer is to upgrade to some more current patch and I believe we are
in the process of that, but for now this is the exact (mis)behavior I
have seen for a long time.

:-)

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  

 

Verizon Business - global capability, personal accountability. 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Thursday, August 14, 2008 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Password Management in 7.1 Patch 002

 

** 

Hello All,

We are trying to implement the Password Management functionality in 7.1
Patch 002.

I have enabled the functionality and it works well, as long as you don't
try it via the mid-tier, I checked and our mid-tier is also 7.1 Patch
002.

Even though for testing, I set a test account to Require Password
Change on Next Login, it doesn't prompt for password change when
accessing via the mid-tier.

Has anyone else experienced this issue?

 

Thanks,

 

Jase

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Password Management in 7.1 Patch 002

[Jase Brandon]

Hello All,
We are trying to implement the Password Management functionality in 7.1
Patch 002.
I have enabled the functionality and it works well, as long as you don't try
it via the mid-tier, I checked and our mid-tier is also 7.1 Patch 002.
Even though for testing, I set a test account to Require Password Change on
Next Login, it doesn't prompt for password change when accessing via the
mid-tier.
Has anyone else experienced this issue?

Thanks,

Jase

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