Re: People missing???
I remember one of my customer had a similar problem where a people record would loose its permissions - turned out that the customer had bad code written on the automatic foundation data feed where instead of finding exact match and modifying its associated records, it modified multiple records due to a bad search. Thus a bunch of people would be locked out as their permission record would be updated with some other persons info, Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Sent: Saturday, June 20, 2015 7:53 PM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** I think you need to investigate any escalations/filters that do cleanups or modifications to your people data. Maybe some AD feed or HR system feed into Remedy and see if it is inadvertently deleting/changing records. I can see how there maybe more User records than People records but cannot see a working scenario where you have more People records than User records. As a test, if you find a People record that does not have a User record, can you try to login and see what this account can/cannot do? Hopefully by now you've found the culprit! Good luck. On Friday, June 19, 2015 at 9:03:08 AM UTC-4, richa...@bwc.state.oh.us wrote: ** It looks like the core AR form is being created but apparently the people/itsm record isn't. Also, looks like there are many more itsm records than AR/user records. Doesn't seem like the two are talking to each other. From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org javascript: ] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: ars...@arslist.org javascript: Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richa...@bwc.state.oh.us javascript: richa...@bwc.state.oh.us javascript: wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the people screen than are shown in the system admin users screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: People missing???
I think you need to investigate any escalations/filters that do cleanups or modifications to your people data. Maybe some AD feed or HR system feed into Remedy and see if it is inadvertently deleting/changing records. I can see how there maybe more User records than People records but cannot see a working scenario where you have more People records than User records. As a test, if you find a People record that does not have a User record, can you try to login and see what this account can/cannot do? Hopefully by now you've found the culprit! Good luck. On Friday, June 19, 2015 at 9:03:08 AM UTC-4, richa...@bwc.state.oh.us wrote: ** It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… *From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] *On Behalf Of *Tauf Chowdhury *Sent:* Friday, June 19, 2015 8:39 AM *To:* ars...@arslist.org javascript: *Subject:* Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richa...@bwc.state.oh.us javascript: richa...@bwc.state.oh.us javascript: wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: People missing???
It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: People missing???
If a CTM:People record is created that includes a Remedy Login ID Password, ITSM out of box workflow creates a User record. If a User record is added on the User form, no CTM:People record is created, i.e Demo is one example. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, June 19, 2015 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
People missing???
We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the people screen than are shown in the system admin users screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: People missing???
As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
