Hi All, On the Work Order I have created the form, view, and field overlays and added an additional Work Order Type (Recurring). I want to filter this type on the Work Order Console.
I can see the searches are stored on the SYS:Predefined Queries form but it is
not very clear on how to make an addition. If I select WOI:Work Order, Defined
Searches, By Work Order Type and then attempt to select the Query Text Tier 2
all I see are the OTB choices Project and General. Do I just type in what I
want to be displayed and then handle it with the query.
As an example Query Text Tier 2: "Project & General" and then have a search
('Work Order Type' = 1000 OR 'Work Order Type' =2000) to filter out the
Recurring. If would be helpful of someone could point me to the documentation
for this. I looked and could find it.
ITSM 7.6.04 SP3
Thanks
Mark
Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com<mailto:mbritt...@navisite.com>
Office: 315.634.9337
Mobile: 315.882.5360
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