Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X
That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type Change set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type Change and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, August 08, 2007 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** This is normal a group has the have the Change type permission to be visible when you want to select a group on a form or field. -Original Message- From: Lammey, Peter A. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 8 Aug 2007 5:39 pm Subject: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** We are in the midst of developing customizations to the ITSM 7.X module in our environment. We loaded all of the foundation data for the applications and we added some fields to the HPD:Help Desk form. When we try to permission a Support group for the field we do not get the field listed. For some reason when you create a new test form and you grant a group Change type permission you can then permission a field on that custom test form fine but for some reason the system will not let us select that group in the HPD:Help Desk form. I think it has something to do with the fact that the HPD:Help Desk form is owned by the Incident Management Application but I have tried a number of things from opening the Incident Management application in the Admin tool but my attempts still fail to allow the Admin to permission a field on Help Desk to the support group. Has anyone else run into this problem? ARS 7.01 Patch 002 ITSM Patch 005 Application Server - Windows 2003 server Database server - Oracle 10gR2 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X
Hi Peter Isn't ITSM 7 a series of deployable applications? I haven't worked much with deployable apps, but I think the way permissions are set up is different. Take a look at the Form-App-Objects guide and look up the information about deployable applications and permissions. Roles and deployable applications When assigning permissions for deployable applications, roles are used instead of groups I haven't had to do this, but I think you need to create a new Role linked to the appropriate Application (in the Roles form), map permission groups to your Roles, then you can add this Role on the permissions tab to the objects you want. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, August 09, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type Change set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type Change and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X - SOLVED
That actually worked. I guess BMC is really trying to push users to the methodology of Deployable applications and its use for its forms and objects. Im used to the old fashion way of simply developing from a basic Admin server window. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Thursday, August 09, 2007 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** Hi Peter Isn't ITSM 7 a series of deployable applications? I haven't worked much with deployable apps, but I think the way permissions are set up is different. Take a look at the Form-App-Objects guide and look up the information about deployable applications and permissions. Roles and deployable applications When assigning permissions for deployable applications, roles are used instead of groups I haven't had to do this, but I think you need to create a new Role linked to the appropriate Application (in the Roles form), map permission groups to your Roles, then you can add this Role on the permissions tab to the objects you want. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, August 09, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type Change set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type Change and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Permissioning a group to a field on the Help Desk form in ITSM 7.X
We are in the midst of developing customizations to the ITSM 7.X module in our environment. We loaded all of the foundation data for the applications and we added some fields to the HPD:Help Desk form. When we try to permission a Support group for the field we do not get the field listed. For some reason when you create a new test form and you grant a group Change type permission you can then permission a field on that custom test form fine but for some reason the system will not let us select that group in the HPD:Help Desk form. I think it has something to do with the fact that the HPD:Help Desk form is owned by the Incident Management Application but I have tried a number of things from opening the Incident Management application in the Admin tool but my attempts still fail to allow the Admin to permission a field on Help Desk to the support group. Has anyone else run into this problem? ARS 7.01 Patch 002 ITSM Patch 005 Application Server - Windows 2003 server Database server - Oracle 10gR2 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X
This is normal a group has the have the Change type permission to be visible when you want to select a group on a form or field. -Original Message- From: Lammey, Peter A. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 8 Aug 2007 5:39 pm Subject: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** We are in the midst of developing customizations to the ITSM 7.X module in our environment. We loaded all of the foundation data for the applications and we added some fields to the HPD:Help Desk form. When we try to permission a Support group for the field we do not get the field listed. For some reason when you create a new test form and you grant a group Change type permission you can then permission a field on that custom test form fine but for some reason the system will not let us select that group in the HPD:Help Desk form. I think it has something to do with the fact that the HPD:Help Desk form is owned by the Incident Management Application but I have tried a number of things from opening the Incident Management application in the Admin tool but my attempts still fail to allow the Admin to permission a field on Help Desk to the support group. Has anyone else run into this problem? ARS 7.01 Patch 002 ITSM Patch 005 Application Server - Windows 2003 server Database server - Oracle 10gR2 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
