Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
Yes, The defect# is SW00333295 and according to the site it is currently in resolved status. -Original Message- From: Sonny Lapitan [mailto:slapi...@columnit.com] Sent: Wednesday, July 22, 2009 4:11 PM To: arsl...@listserv.rbugs.com; Bilinski, John Subject: Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5. Hi John, Did BMC give you have a defect number for this issue? Thank you, Sonny ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
All,
I confirmed this issue with BMC and they submitted a Defect ticket on
this issue. Hopefully they will resolve this issue hopefully in the next
release and/or patch for ITSM 7.5.
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Cc: Begosh, Kevin
Subject: Qualification Anomaly discovered in Operational/Product Tiered
Menus for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to
the HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used
in the Incident Mgt v7.5 menus to pull in the menu values from Company
Module Relationship Config dialog forms for both the Operational and
Product categorizations are different from the Incident Mgt 7.1 versions
of the same menus (they are even the same name). The qualifications
found in the v7.5 menus disables the functionality offered by the
checkboxes under the support modules (User Service Restoration,
Infrastructure Event etc) on the Company/Module Relationship
configuration forms for displaying or hiding Categorizations based on
Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem
Mgt menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so
have you put in a request for this to be fixed in the next patch for
Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both
7.1 and 7.5. Notice that dynamic field values from the Configuration
forms (ex. $10001$) are used in the version 7.1 menus allowing
for the menu to cross check to allow the Categorizations to display or
hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global
-")) AND ($Company$ != $NULL$)) OR ($Company$ = " "))) AND
(($Service Type$ = "User Service Request") AND ('Request Selection'
= "Yes")) OR (($Service Type$ = "User Service Restoration") AND
('Service Restoration Selection' = "Yes"))) OR (($Service Type$ =
"Infrastructure Restoration") AND ('Infra Restoration Selection' =
"Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra Event
Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes")))
Qualification (7.1): ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' =
"Enabled") AND 'Company' = $11$) OR ( 'Company' = "-
Global -" )) AND ($11$ != $NULL$ )) OR ($11$ = " " ))
AND ((($100099$ = "User Service Request") AND ( 'Request Selection'
= "Yes")) OR (($100099$ = "User Service Restoration") AND ( 'Service
Restoration Selection' = "Yes")) OR (($100099$ = "Infrastructure
Restoration") AND ( 'Infra Restoration Selection' = "Yes")) OR
(($100099$ = "Infrastructure Event") AND ( 'Infra Event Selection' =
"Yes")) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
"Yes")))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global
-")) AND ($Company$ != $NULL$)) OR ($Company$ = " "))) AND
(($Service Type$ = "User Service Request") AND ('Request Selection'
= "Yes")) OR (($Service Type$ = "User Service Restoration") AND
('Service Restoration Selection' = "Yes"))) OR (($Service Type$ =
"Infrastructure Restoration") AND ('Infra Restoration Selection' =
"Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra Event
Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes" AND ('Categorization Tier 1' = $Categorization
Tier 1$)) AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' =
"Enabled") AND 'Company' = $11$) OR ( 'Company' = "-
Global -" )) AND ($11$ != $NULL$ )) OR ($11$ = " " ))
AND ((($10
Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
Did you open a ticket with BMC?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Cc: Begosh, Kevin
Subject: Qualification Anomaly discovered in Operational/Product Tiered Menus
for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to the
HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used in the
Incident Mgt v7.5 menus to pull in the menu values from Company Module
Relationship Config dialog forms for both the Operational and Product
categorizations are different from the Incident Mgt 7.1 versions of the same
menus (they are even the same name). The qualifications found in the v7.5 menus
disables the functionality offered by the checkboxes under the support modules
(User Service Restoration, Infrastructure Event etc) on the Company/Module
Relationship configuration forms for displaying or hiding Categorizations based
on Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem Mgt
menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so have you
put in a request for this to be fixed in the next patch for Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both 7.1 and
7.5. Notice that dynamic field values from the Configuration forms (ex.
$10001$) are used in the version 7.1 menus allowing for the menu to
cross check to allow the Categorizations to display or hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global -")) AND
($Company$ != $NULL$)) OR ($Company$ = " "))) AND (($Service Type$ = "User
Service Request") AND ('Request Selection' = "Yes")) OR (($Service Type$ =
"User Service Restoration") AND ('Service Restoration Selection' = "Yes"))) OR
(($Service Type$ = "Infrastructure Restoration") AND ('Infra Restoration
Selection' = "Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra
Event Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes")))
Qualification (7.1): ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' =
"Enabled") AND 'Company' = $11$) OR ( 'Company' = "- Global -" ))
AND ($11$ != $NULL$ )) OR ($11$ = " " )) AND ((($100099$
= "User Service Request") AND ( 'Request Selection' = "Yes")) OR (($100099$
= "User Service Restoration") AND ( 'Service Restoration Selection' = "Yes"))
OR (($100099$ = "Infrastructure Restoration") AND ( 'Infra Restoration
Selection' = "Yes")) OR (($100099$ = "Infrastructure Event") AND ( 'Infra
Event Selection' = "Yes")) OR (($100099$ = $NULL$ ) AND ( 'Help Desk
Selection' = "Yes")))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global -")) AND
($Company$ != $NULL$)) OR ($Company$ = " "))) AND (($Service Type$ = "User
Service Request") AND ('Request Selection' = "Yes")) OR (($Service Type$ =
"User Service Restoration") AND ('Service Restoration Selection' = "Yes"))) OR
(($Service Type$ = "Infrastructure Restoration") AND ('Infra Restoration
Selection' = "Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra
Event Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes" AND ('Categorization Tier 1' = $Categorization Tier 1$))
AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' =
"Enabled") AND 'Company' = $11$) OR ( 'Company' = "- Global -" ))
AND ($11$ != $NULL$ )) OR ($11$ = " " )) AND ((($100099$
= "User Servic
Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to
the HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used
in the Incident Mgt v7.5 menus to pull in the menu values from Company
Module Relationship Config dialog forms for both the Operational and
Product categorizations are different from the Incident Mgt 7.1 versions
of the same menus (they are even the same name). The qualifications
found in the v7.5 menus disables the functionality offered by the
checkboxes under the support modules (User Service Restoration,
Infrastructure Event etc) on the Company/Module Relationship
configuration forms for displaying or hiding Categorizations based on
Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem
Mgt menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so
have you put in a request for this to be fixed in the next patch for
Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both
7.1 and 7.5. Notice that dynamic field values from the Configuration
forms (ex. $10001$) are used in the version 7.1 menus allowing
for the menu to cross check to allow the Categorizations to display or
hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global
-")) AND ($Company$ != $NULL$)) OR ($Company$ = " "))) AND
(($Service Type$ = "User Service Request") AND ('Request Selection'
= "Yes")) OR (($Service Type$ = "User Service Restoration") AND
('Service Restoration Selection' = "Yes"))) OR (($Service Type$ =
"Infrastructure Restoration") AND ('Infra Restoration Selection' =
"Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra Event
Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes")))
Qualification (7.1): ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' =
"Enabled") AND 'Company' = $11$) OR ( 'Company' = "-
Global -" )) AND ($11$ != $NULL$ )) OR ($11$ = " " ))
AND ((($100099$ = "User Service Request") AND ( 'Request Selection'
= "Yes")) OR (($100099$ = "User Service Restoration") AND ( 'Service
Restoration Selection' = "Yes")) OR (($100099$ = "Infrastructure
Restoration") AND ( 'Infra Restoration Selection' = "Yes")) OR
(($100099$ = "Infrastructure Event") AND ( 'Infra Event Selection' =
"Yes")) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
"Yes")))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global
-")) AND ($Company$ != $NULL$)) OR ($Company$ = " "))) AND
(($Service Type$ = "User Service Request") AND ('Request Selection'
= "Yes")) OR (($Service Type$ = "User Service Restoration") AND
('Service Restoration Selection' = "Yes"))) OR (($Service Type$ =
"Infrastructure Restoration") AND ('Infra Restoration Selection' =
"Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra Event
Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes" AND ('Categorization Tier 1' = $Categorization
Tier 1$)) AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' =
"Enabled") AND 'Company' = $11$) OR ( 'Company' = "-
Global -" )) AND ($11$ != $NULL$ )) OR ($11$ = " " ))
AND ((($100099$ = "User Service Request") AND ( 'Request Selection'
= "Yes")) OR (($100099$ = "User Service Restoration") AND ( 'Service
Restoration Selection' = "Yes")) OR (($100099$ = "Infrastructure
Restoration") AND ( 'Infra Restoration Selection' = "Yes")) OR
(($100099$ = "Infrastructure Event") AND ( 'Infra Event Selection' =
"Yes")) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
"Yes"))) AND ( 'Categorization Tier 1' = $100063$) AND (
'Categorization Tier 2' != $NULL$ )
Operational Tier 3 Menu - CFG:CTL:S3-HPD-Q
Qualification (7.5): (('Status-CAT' = "Enabled") AND ('Status-CTA' =
"Enabled")) AND 'Company' = $Company$) OR ('Company' = "- Global
-")) AND ($Company$ != $NULL$)) OR ($Company$ = " "))) AND
(($Service Type$ = "User Service Request") AND ('Request Selection'
= "Yes")) OR (($Service Type$ = "User Service Restoration") AND
('Service Restoration Selection' = "Yes"))) OR (($Service Type$ =
"Infrastructure Restoration") AND ('Infra Restoration Selection' =
"Yes"))) OR (($Service Type$ = "Infrastructure Event") AND ('Infra Event
Selection' = "Yes"))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = "Yes" AND ('C
