Roger,
This should give you a starting place. I have added items on the Incidnet
and Task forms and then moved that data to the Overview Console.
Good Luck,
Howard
---
The Overview Console Table is populated using a plugin. The plugin returns
records from forms that are defined the SHR:ARDBC_OverviewConsoleTemplate
form. The Plugin will look at the Form Guid in this form, and search that
form. For example you will see the following 8 records in the
SHR:ARDBC_OverviewConsoleTemplate:
*FORM NAME*
*FORM GUID*
TMS:Task
TMSTASK
HPD:Helpdesk
MAINHELPDESK
PBM:Solution Database
MAINKNOWLEDGEDATABAE
PBM:Known Error
MAINKNOWNERROR
PBM:Problem Investigation
MAIONPROBLEM
CHG:Infrastructure Change
MAINCHANGE
AST:PurchaseRequisition
ASTPUREREQUISITION
AST:CI Unavialabilty
ASTCIUNAVIALBLITY
If you are logged into the RUT as appadmin for example, the plugin will
search the above forms to find the records that are assigned to appadmin and
populate the OverviewConsole similar to how the SHR:Consolidated list
worked.
But how are the fields mapped from the forms to the OverviewConsole , this
is done via the SHR:ARDBC fields form. Here you will see mapping for field
from the backend forms to the Vendor form hence populating the form. Form
example if you would like have more information in the Overview console, for
instance the First Name*+ field from the HPD:Helpdesk form.
The database id for this field is 100019 (in HPD:Helpdesk). This field
already exists in the forms:
SHR:ARDBC_OverviewConsoleTemplate
SHR:ARDBC_OverviewConsole
so we do not need to create it again ( you can map any fieldID the database
id do not have to match ,as long the database length is sufficient). But for
this example, the database ID are matching.
To create a mapping for the HPD:Helpdesk form. Open the SHR:ARDBCFields form
in new mode and use the following values:
FieldID: 100019
FormGUID: MAINHELPDESK
Vendor Field ID: 100019
Submitter: ARSystem
Open the SHR:OverviewConsole in the Admin Tool.
- open the table z2TH_ConsolidateTable1 properties
- on tab Table/Tree Property
- Look for First Name under Fields on Form and click Add
- Double click on the column First Name and add public Permissions
- Save and close the form.
Restart the plugin or ARServer.Open the OverviewConsole and there should now
be data for the First Name from the Incidents form.
On Dec 12, 2007 1:23 PM, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** Since this is a new concept I was able to make active existing fields
> that were not already mapped however when I tried to add a new field it did
> not work. I tried the modification about a year ago.
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 12 Dec 2007 12:03 pm
> Subject: Question: ITSM 7.0 - Overview Console
>
> ** I'm interested if anyone has customized / changed the Overview Console.
>
> I want to add some fields from Incident to this table.
>
> Thanks!
>
>
> __20060125___This posting was submitted with HTML in
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--
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
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