Question: ITSM 7.0 - Removing Items from Pull Down Menus
There are some pull down menus that are "hard coded" under properties/attributes for the following fields (see below). I know I can "delete" and / or "modify" the items, however, I don't want to break any workflow. Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? *Service Type, Reported Source, Closure Source, Source, Work Info Type, Status Reason* I'm not sure why Remedy would "hard code" the items in the pull down menus for these fields. I know "Status Reason" has it's values in a form, however, I also know these values are hard coded in a hidden field on Incident "Status_Reason_Hidden". Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: ITSM 7.0 - Removing Items from Pull Down Menus
I just change the "Alias Value" of the Drop-Down Fields Change the Service Type selection value involves a lot of work to modified menus and labels By the way, can you please send me the info about patch 6 you have? Pedro mx On Nov 29, 2007 11:37 AM, T. Dee <[EMAIL PROTECTED]> wrote: > ** There are some pull down menus that are "hard coded" under > properties/attributes for the following fields (see below). I know I can > "delete" and / or "modify" the items, however, I don't want to break any > workflow. > > Has anyone changed / modified any of these pull downs in ITSM 7.0Incident? > > *Service Type, Reported Source, Closure Source, Source, Work Info Type, > Status Reason* > > I'm not sure why Remedy would "hard code" the items in the pull down menus > for these fields. > > I know "Status Reason" has it's values in a form, however, I also know > these values are hard coded in a hidden field on Incident > "Status_Reason_Hidden". > > Thanks. > __20060125___This posting was submitted with HTML in > it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: ITSM 7.0 - Removing Items from Pull Down Menus
Tyrone, WARNING ! there is related workflow. I have never changed any of these pull downs. I was thinking of changing the Service Type pull-down, but when I checked with BMC support they warned me there was a bunch of other forms that would need changing plus workflow, so instead I added a new field "Service Class". I think the same may well apply to the other pull-downs. i did change the Client Type pull-down on the People form - and that did necessitate several other forms, including HPD:HelpDesk, to be modified, plus related workflow. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, November 29, 2007 12:38 PM To: arslist@ARSLIST.ORG Subject: Question: ITSM 7.0 - Removing Items from Pull Down Menus ** There are some pull down menus that are "hard coded" under properties/attributes for the following fields (see below). I know I can "delete" and / or "modify" the items, however, I don't want to break any workflow. Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? Service Type, Reported Source, Closure Source, Source, Work Info Type, Status Reason I'm not sure why Remedy would "hard code" the items in the pull down menus for these fields. I know "Status Reason" has it's values in a form, however, I also know these values are hard coded in a hidden field on Incident "Status_Reason_Hidden". Thanks. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
