Re: Question: Overview Console - ITSM 7 - Missing Incidents
There was an issue with this when we installed 7.0.0 patch and and we received a hot fix from BMC. When we tried to install patch 5 of the server, one of support engineers told me he thought the issue (of missing Incidents, might been back in patch 4 of ITSM, but was addressed in patch 5. So look at the readme for the newest ITSM patch. Howard On Jan 16, 2008 3:23 PM, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** We are having problems seeing the tickets in the Overview console as well. Various tickets seem to be missing. We are trying to investigate this and see if there is something wrong with the plug in that will generate the data for this table or if there is some bug submitted about this. ITSM 7.02 patch 005 User client 7.01 patch 002 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, January 16, 2008 3:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents ** I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee [EMAIL PROTECTED] wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Missing Incidents
I'm currently at patch 6. I have figured out why it is doing this. I have added two new fields to the Overview Console and this works without any issues. However, if I try to have one of these two fields sorted in the table then my Incidents disappear. I have logged an issue with Remedy when I have this fixed I will let everyone know. On 1/17/08, Rick Cook [EMAIL PROTECTED] wrote: ** This might be one of the issues that was introduced in patch 4 - there were several. If you're still pre-patch 4, you may not be seeing this. Rick On 1/17/08, Howard Richter [EMAIL PROTECTED] wrote: ** There was an issue with this when we installed 7.0.0 patch and and we received a hot fix from BMC. When we tried to install patch 5 of the server, one of support engineers told me he thought the issue (of missing Incidents, might been back in patch 4 of ITSM, but was addressed in patch 5. So look at the readme for the newest ITSM patch. Howard On Jan 16, 2008 3:23 PM, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** We are having problems seeing the tickets in the Overview console as well. Various tickets seem to be missing. We are trying to investigate this and see if there is something wrong with the plug in that will generate the data for this table or if there is some bug submitted about this. ITSM 7.02 patch 005 User client 7.01 patch 002 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Wednesday, January 16, 2008 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents ** I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee [EMAIL PROTECTED] wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Missing Incidents
This might be one of the issues that was introduced in patch 4 - there were several. If you're still pre-patch 4, you may not be seeing this. Rick On 1/17/08, Howard Richter [EMAIL PROTECTED] wrote: ** There was an issue with this when we installed 7.0.0 patch and and we received a hot fix from BMC. When we tried to install patch 5 of the server, one of support engineers told me he thought the issue (of missing Incidents, might been back in patch 4 of ITSM, but was addressed in patch 5. So look at the readme for the newest ITSM patch. Howard On Jan 16, 2008 3:23 PM, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** We are having problems seeing the tickets in the Overview console as well. Various tickets seem to be missing. We are trying to investigate this and see if there is something wrong with the plug in that will generate the data for this table or if there is some bug submitted about this. ITSM 7.02 patch 005 User client 7.01 patch 002 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, January 16, 2008 3:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents ** I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee [EMAIL PROTECTED] wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Overview Console - ITSM 7 - Missing Incidents
Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Missing Incidents
I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee [EMAIL PROTECTED] wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console - ITSM 7 - Missing Incidents
We are having problems seeing the tickets in the Overview console as well. Various tickets seem to be missing. We are trying to investigate this and see if there is something wrong with the plug in that will generate the data for this table or if there is some bug submitted about this. ITSM 7.02 patch 005 User client 7.01 patch 002 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, January 16, 2008 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents ** I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee [EMAIL PROTECTED] wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have Overview Console show Incidents and Tasks set to YES. Thanks!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
