R: Re: Strange Error (ARERR 326) on registration ticket.
Hi. Probably this is the correct solution, infact I remember none default support group for user. But I resolved delete e reinserting correctly the user. Thank's a Lot, Peter. >Messaggio originale >Da: vaibhavsing...@hcl.com >Data: 25-feb-2011 7.20 >A: >Ogg: Re: Strange Error (ARERR 326) on registration ticket. > >Hi Peter, > >Make a support group as default for requester profile in people form. >It should resolve your issue. > > >Thanks & Regards, > >Vaibhav Singhal >+91-9650035665 >vaibhavsing...@hcl.com > > >On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it" wrote: > >> Hi, >> I'm sorry but the user has the correct permissions (I checked CTM: People >> Permission Group). this is really to funny! Do you have any good ideas? Thanks >> again ... >> Peter >> >>> Messaggio originale >>> Da: dkell...@javasystemsolutions.com >>> Data: 23-feb-2011 17.27 >>> A: >>> Ogg: Re: Strange Error (ARERR 326) on registration ticket. >>> >>> Hi, >>> >>> I have had something like this before. Look in CTM:People Permission Group (I >> think) for the login name and see that the user has General Access as one of >> its application permissions. >>> >>> Kind regards >>> Danny >>> >>> Single Sign On (SSO) for BMC Remedy AR System and ITSM >>> http://www.javasystemsolutions.com/jss/ssoplugin >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. >> ORG] On Behalf Of team.rem...@libero.it >>> Sent: 23 February 2011 16:20 >>> To: arslist@ARSLIST.ORG >>> Subject: Strange Error (ARERR 326) on registration ticket. >>> >>> Hello everyone, >>> I try to register a ticket on service desk 7.1 got the following message: >>> >>> Unable to reset a required field to a NULL value: >>> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) >>> Unable to reset a required field to a NULL value: >>> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) >>> Unable to reset a required field to a NULL value: >>> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) >>> Unable to reset a required field to a NULL value: >>> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) >>> >>> What happens? I tried everything but nothing to do, it's a fix license user >>> (such as all Users present on the system) and User Incident and Asset viewer. >>> >>> Can you help? Thanks in advance. >>> Peter >>> >> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> >> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > >::DISCLAIMER:: >--- > >The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. >It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in >this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. >Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of >this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have >received this email in error please delete it and notify the sender immediately. Before opening any mail and >attachments please check them for viruses and defect. > >--- > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: R: Re: Strange Error (ARERR 326) on registration ticket.
Hi Check if the users have both restricted access and general access in the user form record. If it is there and still not working, then again uncheck and recheck the restricted access and general access chk box in the Ctm people form. It worked for us for a similar error. Thanks Mohan Sent from my iPhone On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it" wrote: > Hi, > I'm sorry but the user has the correct permissions (I checked CTM: People > Permission Group). this is really to funny! Do you have any good ideas? > Thanks > again ... > Peter > >> Messaggio originale >> Da: dkell...@javasystemsolutions.com >> Data: 23-feb-2011 17.27 >> A: >> Ogg: Re: Strange Error (ARERR 326) on registration ticket. >> >> Hi, >> >> I have had something like this before. Look in CTM:People Permission Group >> (I > think) for the login name and see that the user has General Access as one of > its application permissions. >> >> Kind regards >> Danny >> >> Single Sign On (SSO) for BMC Remedy AR System and ITSM >> http://www.javasystemsolutions.com/jss/ssoplugin >> >> -Original Message- >> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. > ORG] On Behalf Of team.rem...@libero.it >> Sent: 23 February 2011 16:20 >> To: arslist@ARSLIST.ORG >> Subject: Strange Error (ARERR 326) on registration ticket. >> >> Hello everyone, >> I try to register a ticket on service desk 7.1 got the following message: >> >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) >> >> What happens? I tried everything but nothing to do, it's a fix license user >> (such as all Users present on the system) and User Incident and Asset viewer. >> >> Can you help? Thanks in advance. >> Peter >> > >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
R: Re: Strange Error (ARERR 326) on registration ticket.
Hi, I'm sorry but the user has the correct permissions (I checked CTM: People Permission Group). this is really to funny! Do you have any good ideas? Thanks again ... Peter >Messaggio originale >Da: dkell...@javasystemsolutions.com >Data: 23-feb-2011 17.27 >A: >Ogg: Re: Strange Error (ARERR 326) on registration ticket. > >Hi, > >I have had something like this before. Look in CTM:People Permission Group (I think) for the login name and see that the user has General Access as one of its application permissions. > >Kind regards >Danny > >Single Sign On (SSO) for BMC Remedy AR System and ITSM >http://www.javasystemsolutions.com/jss/ssoplugin > >-Original Message- >From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it >Sent: 23 February 2011 16:20 >To: arslist@ARSLIST.ORG >Subject: Strange Error (ARERR 326) on registration ticket. > >Hello everyone, >I try to register a ticket on service desk 7.1 got the following message: > >Unable to reset a required field to a NULL value: >HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) >Unable to reset a required field to a NULL value: >HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) >Unable to reset a required field to a NULL value: >HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) >Unable to reset a required field to a NULL value: >HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) > >What happens? I tried everything but nothing to do, it's a fix license user >(such as all Users present on the system) and User Incident and Asset viewer. > >Can you help? Thanks in advance. >Peter > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
