RKIM 7.2 Kills Tomcat Service
Hi, Long story short I have been trying to get RKM 7.2 to work and play nicely with my current midtier installation Midtier 7.1 patch 11 Windows 2003 server Tomcat 5.5.25 Scenario 1 Installed RKM with separate Tomcat moved .jar files to Tomcat common/lib dir RKM works fine midtier works fine until you do an advanced search and it kills Tomcat. Scenario 2 Installed RKM and Midtier using same Tomcat with IIS integration Midtier stays stable RKM won't open admin pages get "kms.web.controllers.AccessController: Request is not secure, redirecting to<>" in stdout.log file Advanced searches still won't work Any suggestions Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
RKIM 7.2 Kills Tomcat Service
Hello, We integrated the SSO Plugin with RKM and I have a vague memory of being a little disappointed to see that RKM kills the JVM if an error occurs during startup (or at least, something similar to that situation). I can only suggest you check the RKM and Tomcat log files, while asking BMC to kindly comment out the System.exit(0) that should never have found itself into a web application (System.exit(0) tells the JVM to quit with exit code 0) John -- Java System Solutions http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
RKIM 7.2 Kills Tomcat Service
Kelly, If Tomcat fails to start, you correctly point out that a port conflict could be the cause. However, Carin suggests that it dies after use, which rules out a port conflict. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
RKIM 7.2 Kills Tomcat Service
The crash is coming from the AR API - you should submit a bug to BMC. You may want to try upgrading the API to the highest version supported by RKM 7.2 (that uses ARAPI 7.1, if I recall?), and perhaps even try ARAPI 7.5! John -- Java System Solutions http://www.javasytemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
This is usually due to the fact that there is a port conflict between the two instances of Tomcat. This is from the BMC KM article 20018811. In line 69, change to In line 91, change to See if that helps. Thanks Kelly Gatewood IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carin Grobler Sent: Monday, August 09, 2010 6:34 PM To: arslist@ARSLIST.ORG Subject: RKIM 7.2 Kills Tomcat Service Hi, Long story short I have been trying to get RKM 7.2 to work and play nicely with my current midtier installation Midtier 7.1 patch 11 Windows 2003 server Tomcat 5.5.25 Scenario 1 Installed RKM with separate Tomcat moved .jar files to Tomcat common/lib dir RKM works fine midtier works fine until you do an advanced search and it kills Tomcat. Scenario 2 Installed RKM and Midtier using same Tomcat with IIS integration Midtier stays stable RKM won't open admin pages get "kms.web.controllers.AccessController: Request is not secure, redirecting to<>" in stdout.log file Advanced searches still won't work Any suggestions Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
Check the BMC KB for an article about certain libs that have to moved around on the filesystem when running rkm and midtier on the same host. I don't remember the exact libs/folders, but what happens is that the midtier app loads a lib as private, and then when rkm needs the lib, it can't be loaded because it's already resident elsewhere. This doesn't really sound like your problem, but it might help. FWIW, --Phil Phil Murnane, Sr Consultant Windward IT Solutions, Service Management Practice Email: pmurn...@windwardits.com Mobile: 703-896-6435 Web: www.WindwardITS.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Tuesday, August 10, 2010 04:21 To: arslist@ARSLIST.ORG Subject: RKIM 7.2 Kills Tomcat Service Kelly, If Tomcat fails to start, you correctly point out that a port conflict could be the cause. However, Carin suggests that it dies after use, which rules out a port conflict. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
I suggest you use the second scenario where you use the same tomcat and get RKM running on Tomcat before trying the IIS integration. Once you have tomcat serving up the pages correctly then apply the IIS integration. Alan BlakeKnowlysis --- On Mon, 8/9/10, Kelly Gatewood wrote: From: Kelly Gatewood Subject: Re: RKIM 7.2 Kills Tomcat Service To: arslist@ARSLIST.ORG Date: Monday, August 9, 2010, 4:00 PM This is usually due to the fact that there is a port conflict between the two instances of Tomcat. This is from the BMC KM article 20018811. In line 69, change to In line 91, change to See if that helps. Thanks Kelly Gatewood IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carin Grobler Sent: Monday, August 09, 2010 6:34 PM To: arslist@ARSLIST.ORG Subject: RKIM 7.2 Kills Tomcat Service Hi, Long story short I have been trying to get RKM 7.2 to work and play nicely with my current midtier installation Midtier 7.1 patch 11 Windows 2003 server Tomcat 5.5.25 Scenario 1 Installed RKM with separate Tomcat moved .jar files to Tomcat common/lib dir RKM works fine midtier works fine until you do an advanced search and it kills Tomcat. Scenario 2 Installed RKM and Midtier using same Tomcat with IIS integration Midtier stays stable RKM won't open admin pages get "kms.web.controllers.AccessController: Request is not secure, redirecting to<>" in stdout.log file Advanced searches still won't work Any suggestions Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
When you are performing the advanced search and the application crashes, the crash should get reported to tomcat logs. There must be at least 1 file that has not been moved to the commons location that needs to be there.. If that is the problem, tomcat logs will report the class that caused the crash and you could look for that class in your mid-tier and RKM jar files, find the one that contains it, and move it to the common folder. Restart Tomcat after doing that.. Cheers Joe From: "Murnane, Phil" To: arslist@ARSLIST.ORG Sent: Tue, August 10, 2010 9:55:12 AM Subject: Re: RKIM 7.2 Kills Tomcat Service Check the BMC KB for an article about certain libs that have to moved around on the filesystem when running rkm and midtier on the same host. I don't remember the exact libs/folders, but what happens is that the midtier app loads a lib as private, and then when rkm needs the lib, it can't be loaded because it's already resident elsewhere. This doesn't really sound like your problem, but it might help. FWIW, --Phil Phil Murnane, Sr Consultant Windward IT Solutions, Service Management Practice Email: pmurn...@windwardits.com Mobile: 703-896-6435 Web: www.WindwardITS.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Tuesday, August 10, 2010 04:21 To: arslist@ARSLIST.ORG Subject: RKIM 7.2 Kills Tomcat Service Kelly, If Tomcat fails to start, you correctly point out that a port conflict could be the cause. However, Carin suggests that it dies after use, which rules out a port conflict. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
Joe, here is my latest st_out and hs_err logs i don't see any lib or class errors maybe i'm just not seeing - a second set of eyes will be helpfull carin On Tue, Aug 10, 2010 at 9:13 AM, Joe DeSouza wrote: > ** > When you are performing the advanced search and the application crashes, > the crash should get reported to tomcat logs. There must be at least 1 file > that has not been moved to the commons location that needs to be there.. If > that is the problem, tomcat logs will report the class that caused the crash > and you could look for that class in your mid-tier and RKM jar files, find > the one that contains it, and move it to the common folder. Restart Tomcat > after doing that.. > > Cheers > > Joe > > -- > *From:* "Murnane, Phil" > *To:* arslist@ARSLIST.ORG > *Sent:* Tue, August 10, 2010 9:55:12 AM > *Subject:* Re: RKIM 7.2 Kills Tomcat Service > > Check the BMC KB for an article about certain libs that have to moved > around on the filesystem when running rkm and midtier on the same host. I > don't remember the exact libs/folders, but what happens is that the midtier > app loads a lib as private, and then when rkm needs the lib, it can't be > loaded because it's already resident elsewhere. > > This doesn't really sound like your problem, but it might help. > > FWIW, > --Phil > > > Phil Murnane, Sr Consultant > Windward IT Solutions, Service Management Practice > Email: pmurn...@windwardits.com > Mobile: 703-896-6435 > Web:www.WindwardITS.com <http://www.windwardits.com/> > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of John Baker > Sent: Tuesday, August 10, 2010 04:21 > To: arslist@ARSLIST.ORG > Subject: RKIM 7.2 Kills Tomcat Service > > Kelly, > > If Tomcat fails to start, you correctly point out that a port conflict > could be the cause. However, Carin suggests that it dies after use, which > rules out a port conflict. > > > John > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" # # An unexpected error has been detected by HotSpot Virtual Machine: # # EXCEPTION_ACCESS_VIOLATION (0xc005) at pc=0x6da0f0f9, pid=1028, tid=1444 # # Java VM: Java HotSpot(TM) Server VM (1.5.0_16-b02 mixed mode) # Problematic frame: # V [jvm.dll+0x12f0f9] # --- T H R E A D --- Current thread (0x1840fdc8): JavaThread "TP-Processor2" daemon [_thread_in_vm, id=1444] siginfo: ExceptionCode=0xc005, reading address 0x Registers: EAX=0x, EBX=0x1840fe88, ECX=0x, EDX=0x1c2af300 ESP=0x1c2af078, EBP=0x1c2af0c0, ESI=0x1840fdc8, EDI=0x EIP=0x6da0f0f9, EFLAGS=0x00010246 Top of Stack: (sp=0x1c2af078) 0x1c2af078: 6d9e38f6 1840fdc8 0006 0x1c2af088: 18487d28 1be52c78 18f3532c 0x1c2af098: 18f35330 6dc3b688 6dc3b780 6d9dff25 0x1c2af0a8: 18487d28 6d9dff39 000c 1c2af0c4 0x1c2af0b8: 6d9e 6d9e0047 1c2af2ac 1bcb499c 0x1c2af0c8: 1840fe88 1c2af300 1c2af0e8 0x1c2af0d8: 1bcb646c 1840fe88 1c2af300 0x1c2af0e8: 1840fdc8 04ef60c0 04ef60c8 1be35fe8 Instructions: (pc=0x6da0f0f9) 0x6da0f0e9: 00 c3 90 90 90 90 90 8b 44 24 04 8b c8 83 e1 fc 0x6da0f0f9: 8b 09 8b 51 1c 83 fa 02 75 08 83 e0 03 8b 44 81 Stack: [0x1c27,0x1c2b), sp=0x1c2af078, free space=252k Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code) V [jvm.dll+0x12f0f9] C [arjni71.dll+0x4499c] j com.bmc.arsys.api.ARQualifierHelper.parseQualification(Ljava/lang/String;Ljava/lang/String;I)Lcom/bmc/arsys/api/QualifierInfo;+0 j com.bmc.arsys.api.ARQualifierHelper.parseQualification(Ljava/lang/String;Ljava/lang/String;)Lcom/bmc/arsys/api/QualifierInfo;+16 j com.remedy.arsys.goat.ARQualifier.parseQualification(Lcom/remedy/arsys/stubs/ServerLogin;Ljava/lang/String;Lcom/bmc/arsys/api/ARQualifierHelper;)V+18 j com.remedy.arsys.goat.ARQualifier.(Lcom/remedy/arsys/stubs/ServerLogin;Ljava/lang/String;Lcom/bmc/arsys/api/ARQualifierHelper;)V+8 j com.remedy
Re: RKIM 7.2 Kills Tomcat Service
Alan, that is pretty much what i ended up doing so now both is running and configured only gotcha is Advanced searching is causing Tomcat to die C On Tue, Aug 10, 2010 at 8:58 AM, Alan Blake wrote: > ** I suggest you use the second scenario where you use the same tomcat and > get RKM running on Tomcat before trying the IIS integration. Once you have > tomcat serving up the pages correctly then apply the IIS integration. > > Alan Blake > Knowlysis > > > --- On *Mon, 8/9/10, Kelly Gatewood * wrote: > > > From: Kelly Gatewood > Subject: Re: RKIM 7.2 Kills Tomcat Service > To: arslist@ARSLIST.ORG > Date: Monday, August 9, 2010, 4:00 PM > > > This is usually due to the fact that there is a port conflict between the > two instances of Tomcat. > > This is from the BMC KM article 20018811. > > In line 69, change > > > disableUploadTimeout="true" enableLookups="false" > > maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" > > minSpareThreads="25" port="8080" redirectPort="8443"/> > > to > > > connectionTimeout="2" disableUploadTimeout="true" > > enableLookups="false" maxHttpHeaderSize="8192" > > maxSpareThreads="75" maxThreads="150" minSpareThreads="25" > > port="8080" redirectPort="8443"/> > > In line 91, change > > > protocol="AJP/1.3" redirectPort="8443"/> > > to > > > port="8009" protocol="AJP/1.3" redirectPort="8443"/> > > See if that helps. > > Thanks > > Kelly Gatewood > IT Prophets > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG <http://mc/compose?to=arsl...@arslist.org>] On Behalf > Of Carin Grobler > Sent: Monday, August 09, 2010 6:34 PM > To: arslist@ARSLIST.ORG <http://mc/compose?to=arsl...@arslist.org> > Subject: RKIM 7.2 Kills Tomcat Service > > Hi, > > Long story short I have been trying to get RKM 7.2 to work and play nicely > with my current midtier installation > > Midtier 7.1 patch 11 > Windows 2003 server > Tomcat 5.5.25 > > Scenario 1 > Installed RKM with separate Tomcat > moved .jar files to Tomcat common/lib dir > > RKM works fine midtier works fine until you do an advanced search and it > kills Tomcat. > > Scenario 2 > > Installed RKM and Midtier using same Tomcat with IIS integration > Midtier stays stable > RKM won't open admin pages get "kms.web.controllers.AccessController: > Request is not secure, redirecting to<>" in stdout.log file > > Advanced searches still won't work > > Any suggestions > > Carin > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
I just went up to the 7.1 patch 11 On Tue, Aug 10, 2010 at 4:16 PM, John Baker wrote: > The crash is coming from the AR API - you should submit a bug to BMC. You > may want to try upgrading the API to the highest version supported by RKM > 7.2 (that uses ARAPI 7.1, if I recall?), and perhaps even try ARAPI 7.5! > > > John > -- > Java System Solutions > http://www.javasytemsolutions.com/jss/ssoplugin > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKIM 7.2 Kills Tomcat Service
John, Thank you for pointing me in the right direction - the patch 4 API's never made it to the shared dir thank you carin On Tue, Aug 10, 2010 at 9:17 PM, Carin Grobler wrote: > I just went up to the 7.1 patch 11 > > > On Tue, Aug 10, 2010 at 4:16 PM, John Baker < > jba...@javasystemsolutions.com> wrote: > >> The crash is coming from the AR API - you should submit a bug to BMC. You >> may want to try upgrading the API to the highest version supported by RKM >> 7.2 (that uses ARAPI 7.1, if I recall?), and perhaps even try ARAPI 7.5! >> >> >> John >> -- >> Java System Solutions >> http://www.javasytemsolutions.com/jss/ssoplugin >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
