Re: AR Server License and HostID Question
There was a bug in one release of 7.6 where it pulls the WRONG MAC address from the server BIOS in Win2K8 (does not happen on Win2K3) and was not possible to control; they were using an outdated cmd line utility that obtained a different response from the OS. I think it was fixed in a patch, but we bailed on Win2K8 for that and other reasons and stayed on Win2K3. There should be a KB article on it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, July 12, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: AR Server License and HostID Question ** ** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. [http://us.mg6.mail.yahoo.com/neo/Image1.gif] Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.commailto:rick.sh...@aggregate-us.com http://www.aggregate-us.comhttp://www.aggregate-us.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server License and HostID Question
We're using W2K8 pm VM ESX and did not have this issue with 7.6.04 sp2 or sp3 Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of strauss Sent: Thursday, July 12, 2012 2:38 PM To: arslist@arslist.org Subject: Re: AR Server License and HostID Question ** There was a bug in one release of 7.6 where it pulls the WRONG MAC address from the server BIOS in Win2K8 (does not happen on Win2K3) and was not possible to control; they were using an outdated cmd line utility that obtained a different response from the OS. I think it was fixed in a patch, but we bailed on Win2K8 for that and other reasons and stayed on Win2K3. There should be a KB article on it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, July 12, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: AR Server License and HostID Question ** ** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. http://us.mg6.mail.yahoo.com/neo/Image1.gif Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.com mailto:rick.sh...@aggregate-us.com http://www.aggregate-us.com http://www.aggregate-us.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server License and HostID Question
While I can't answer the Win2k8 part I do know that some NIC adapters (I know the Intel ones do) have the ability to accept a Locally Administered Address for the MAC address. It is usually located in the Advanced tab of the properties of the Network Adapter device. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, July 12, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: AR Server License and HostID Question ** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.com http://www.aggregate-us.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are