Re: ARS 7.5 Install Issue
Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, May 22, 2009 9:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Install Issue
Hi Rafeal, Good to hear that you solved your problem. You have written - The worst part about it is the new suite install that only allow you to install it once. As far as I know 7.5 installer still supports upgrade installation and you can run the installer multiple times to either upgrade or over-write the existing installation. Can you please elaborate on your statement that you can install ony once? Thanks Ashwin On Tue, 26 May 2009 08:46 -0400, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, May 22, 2009 9:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 [1]rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the add ressee and may contain information that is privileged and confidential. If the reade r of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of thi s communication is strictly prohibited. If you have received this communica tion in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: [2]rmisoluti...@verizon.net ARSlist: Where the Answer s Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [3]hbr4...@gmail.com LinkedIn Profile = [4]http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the add ressee and may contain information that is privileged and confidential. If the reade r of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of thi s communication is strictly prohibited. If you have received this communica tion in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers A re_ References 1. mailto:rafael.rodrig...@broadridge.com 2. mailto:rmisoluti...@verizon.net 3. mailto:hbr4...@gmail.com 4. http://www.linkedin.com/in/hbr4270 -- Ashwin ashwinkpa...@fastmail.fm -- http://www.fastmail.fm - The professional email service ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Install Issue
Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Install Issue
Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will wind up with 7.1 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights On May 26, 9:40 am, Howard Richter hbr4...@gmail.com wrote: Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arsl...@arslist.org *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Install Issue
Sorry I was not clearer before, but the issue is that if you run the install for example selecting the Minimal install option and then go back and try to re-install selection the custom option so that you can install the email engine, flashboards etc it will remember the first install AWAYS and will NOT alow you to select the options unless you physically uninstall everything and clean it out. Then and only then can you make selection changes. That is what I experienced on my dev box. HTH From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ashwin Sent: Tuesday, May 26, 2009 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Hi Rafeal, Good to hear that you solved your problem. You have written - The worst part about it is the new suite install that only allow you to install it once. As far as I know 7.5 installer still supports upgrade installation and you can run the installer multiple times to either upgrade or over-write the existing installation. Can you please elaborate on your statement that you can install ony once? Thanks Ashwin On Tue, 26 May 2009 08:46 -0400, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, May 22, 2009 9:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any
Re: ARS 7.5 Install Issue
No Howard, you are able to run the upgrade or even install as part of a server group its just that once its installed you can't go back and re-install components like email engine, approval server etc... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Tuesday, May 26, 2009 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, May 22, 2009 9:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you
Re: ARS 7.5 Install Issue
Elry, you are correct! I still have this issue with 7.5 Patch 1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, May 26, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will wind up with 7.1 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights On May 26, 9:40 am, Howard Richter hbr4...@gmail.com wrote: Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arsl...@arslist.org *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti
Re: ARS 7.5 Install Issue
That you end up with two sets of clients (different versions) is a feature and not a bug. You can have 7.1 clients and 7.5 on the same machine and run them concurrently against an appropriate server. That being said, I had a brief look at this thread and while I do agree there are 'some' installation issues with the 7.5 installer, it is still however possible to upgrade from 7.1 to 7.5 if you are able to tweak your system in accordance to what the installer might be expecting. Here is one tip on what I felt was necessary to do when I noticed the installer started borgging up in my case where the host name was not the same as the AR Server name on 7.1. The installer would not be able to connect to the AR Server after providing it with the connection credentials and selecting the alias name from the list of the AR Server List. In the older system you could pretty much call your local AR Server (AR_SERVER_ID) practically anything you wanted, but 7.5 expects it to be the local host name. So if you are upgrading from an older system whose host name was different from the AR Server Name, then the install script fails to resolve the AR Server. Recently when I raised a ticket to Remedy Support, they identified this as a software defect. To overcome this on UNIX, I had to create a symbolic link in the /etc/arsystem directory after the host name of the server, pointing to the /etc/arsystem/Arbitrary AR Sever Name. Having done this I was able to trick the installer to believe the AR Server name is the host name of the machine. However after the install this means that the arsystem startup script will have the AR_SERVER_ID to the host name. Also the new armonitor.conf file and the modified ar.conf file will have the host name for the AR Server Name. These files will need to be modified again if you need to maintain the name of the server as the old alias. I'm hoping they resolve this connection issue in the next release.. Joe From: Elry elryal...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:13:24 PM Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will wind up with 7.1 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights On May 26, 9:40 am, Howard Richter hbr4...@gmail.com wrote: Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arsl...@arslist.org *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient
Re: ARS 7.5 Install Issue
What database are you using when you get this error? Joe From: Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:45:40 PM Subject: Re: ARS 7.5 Install Issue Elry, you are correct! I still have this issue with 7.5 Patch 1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, May 26, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will wind up with 7.1 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights On May 26, 9:40 am, Howard Richter hbr4...@gmail.com wrote: Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arsl...@arslist.org *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives
Re: ARS 7.5 Install Issue
SQL2005 SP3 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, May 26, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** What database are you using when you get this error? Joe From: Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:45:40 PM Subject: Re: ARS 7.5 Install Issue Elry, you are correct! I still have this issue with 7.5 Patch 1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, May 26, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will wind up with 7.1 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights On May 26, 9:40 am, Howard Richter hbr4...@gmail.com wrote: Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arsl...@arslist.org *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux
Re: ARS 7.5 Install Issue
What is the DB compatibility level of the ARSystem database that you want to upgrade? If below 80 I think it will be incompatible and may be the cause of those SQL errors? If below 80 I would suggest that you upgrade that to 80 or above using the stored proceedure sp_dbcmptlevel. Assuming ARSystem is the name of your database, on your SQL prompt type sp_dbcmptlevel 'ARSystem' This will return a result such as: The current compatibility level is 80. The following are values for compatibility level for different versions of SQL.. 80 = SQL Server 2000 90 = SQL Server 2005 100 = SQL Server 2008 That being said you can run a lower version ie lets say 70 on SQL server 2000 by manipulating this using sp_dbcmptlevel.. If the level returned is below 80, you might have a problem. You will need to upgrade it using this same stored proceedure.. sp_dbcmptlevel ARSystem, 90 (to set it to 2005) OR sp_dbcmptlevel ARSystem, 100 (to set it to 2008 if thats your version of the SQL Server) You may need to run RECONFIGURE after running the above command and then possibly restart the SQL server.. Hope this helps.. Cheers Joe From: Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 4:27:31 PM Subject: Re: ARS 7.5 Install Issue ** SQL2005 SP3 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, May 26, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** What database are you using when you get this error? Joe From: Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:45:40 PM Subject: Re: ARS 7.5 Install Issue Elry, you are correct! I still have this issue with 7.5 Patch 1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, May 26, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will wind up with 7.1 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights On May 26, 9:40 am, Howard Richter hbr4...@gmail.com wrote: Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it once. THIS IS A PAIN IN THE BUTT! I got it resolved but had to literally unistall it and clean it out numerous times before it would take. Rafael -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, May 22, 2009 9:33 PM *To:* arsl...@arslist.org *Subject:* Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended
Re: ARS 7.5 Install Issue
Can you run ARSystemMaintenanceTool.cmd, available at install location to zip install logs and share these? Regards, Abhijeet From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Saturday, May 23, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p [%20] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Install Issue
Rafael, Any issues with the database? Howard On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Hello list, WIN2003 Server SQL2005 I was attempting to upgrade my current dev environment remedy installation from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during installation. The error appears in the event log but there is no errors in the install_log: Event Type: Error Event Source: AR System Monitor Event Category: None Event ID: 0 Date: 05/22/2009 Time: 1:45:48 PM User: N/A Computer: REM4DEV Description: 390600 : Failure during SQL operation to the database (ARERR 552) Any ideas? Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge Financial Solutions 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
