Re: Accounting for timezone differences in notification filters
Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there. On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier yolanda.collier@navy.mil wrote: The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Accounting for timezone differences in notification filters
Yolanda- You could always modify the notification filter to append the server's time zone directly after the time field. The users will still need to do the math in their head to get their local time but at least they see the server time zone (which doesn't have to be named as such) directly in the notification instead of relying on training from you. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, May 13, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there. On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier yolanda.collier@navy.mil wrote: The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Accounting for timezone differences in notification filters
Yolanda, There is a Time Zone field on the AR System User Preferences form (On Locale Tab). This field is not automatically set and you would need Users to Manually set it or a Process or Custom Code to set it. There is also a Time Zone form that has the Offset seconds to be used in any calculation. Once set, you could update any Date in any Field that would be used by the Notification. Need a Couple Filter Lookups and a Couple additional fields for the Calculations Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Rick Westbrock [rwestbr...@qmxs.com] Sent: Monday, May 13, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda- You could always modify the notification filter to append the server’s time zone directly after the time field. The users will still need to do the math in their head to get their local time but at least they see the server time zone (which doesn’t have to be named as such) directly in the notification instead of relying on training from you. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, May 13, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there. On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier yolanda.collier@navy.milmailto:yolanda.collier@navy.mil wrote: The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
