Re: Audit Reporting - ITSM 7
Is there any "out of the box" reports in ITSM 7.0 that print out the audit diary? On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > Not in any meaningful (i.e., statistical) way. You can of course show > the log for any case which has it's uses but all in all the record > format is much more friendly. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, January 30, 2008 12:11 PM > To: arslist@ARSLIST.ORG > Subject: Re: Audit Reporting - ITSM 7 > > So if I leave it as "log" is there a way to report on this? > > Thanks! > > On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > > You can change the audit format from "log" to "record" in the form > > properties. > > > > Log format is not particularly useful for anything IMHO. > > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Wednesday, January 30, 2008 11:52 AM > > To: arslist@ARSLIST.ORG > > Subject: OT: Audit Reporting - ITSM 7 > > > > Has anyone done an audit report in Crystal? > > > > The auditing is great, however, it is hard to follow when you are > > looking at it on the Form. I wish they had done it as separate > > entries into a Form instead of a diary field. > > > > __ > > __ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __ > > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Audit Reporting - ITSM 7
Not in any meaningful (i.e., statistical) way. You can of course show the log for any case which has it's uses but all in all the record format is much more friendly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, January 30, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Reporting - ITSM 7 So if I leave it as "log" is there a way to report on this? Thanks! On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > You can change the audit format from "log" to "record" in the form > properties. > > Log format is not particularly useful for anything IMHO. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, January 30, 2008 11:52 AM > To: arslist@ARSLIST.ORG > Subject: OT: Audit Reporting - ITSM 7 > > Has anyone done an audit report in Crystal? > > The auditing is great, however, it is hard to follow when you are > looking at it on the Form. I wish they had done it as separate > entries into a Form instead of a diary field. > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Audit Reporting - ITSM 7
So if I leave it as "log" is there a way to report on this? Thanks! On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > You can change the audit format from "log" to "record" in the form > properties. > > Log format is not particularly useful for anything IMHO. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, January 30, 2008 11:52 AM > To: arslist@ARSLIST.ORG > Subject: OT: Audit Reporting - ITSM 7 > > Has anyone done an audit report in Crystal? > > The auditing is great, however, it is hard to follow when you are > looking at it on the Form. I wish they had done it as separate entries > into a Form instead of a diary field. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Audit Reporting - ITSM 7
You can change the audit format from "log" to "record" in the form properties. Log format is not particularly useful for anything IMHO. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, January 30, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: OT: Audit Reporting - ITSM 7 Has anyone done an audit report in Crystal? The auditing is great, however, it is hard to follow when you are looking at it on the Form. I wish they had done it as separate entries into a Form instead of a diary field. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
