Hi Stephen, Thanks for the links and your suggestion.
My client is not accepting to make the diary field as worklog form, since it used for a long time users may confuse with the new setup. Using the qualifications in the workflow objects, i managed this issue. Any way the user comments were lost from the date17th august 2009 to till date. >From my user interface form i am pushing the user comments to a regular form diary field. This form is called as Main form,This form stores all the required field values for the application and we have also pushed the same comments to a regular form character field. This form called as a History form, This form acted as history form that stores the actions and user information. So all user comments in this date range are present in the history form character field. i have other field like who made it and the date and time in other field. I want to get all these user, date and time and user comments and push the values in the Main form diary fields. Can you please give an idea how do we can easily? Hope the above explanation is understandable. Please let me know if you or any others can help me. Thanks, Meenakshinathan On Sep 2, 5:21 pm, Stephen Heider <arsshei...@gmail.com> wrote: > Meenakshinathan, > > If you decide to switch from using Diary fields to a work log form, here is > a free utility that will create the work log form entries by copying your > existing Diary fields. > > http://arswiki.org/projects/dotnetutil It's named ARS_CreateDiaryForm. > > HTH > > -- > Stephen > Remedy Skilled Professional > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] On Behalf Of Matt Reinfeldt > Sent: Tuesday, September 01, 2009 12:19 PM > To: arsl...@arslist.org > Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. > > Meenakshinathan, > > As a different approach, don't use a diary field for those comments... store > each user's feedback/comments as a separate entry in a "work log" form. > Relate each entry back using the Instance ID of the ticket. You can display > them easily enough in a table field, and/or report off of them as needed. > > Just a thought. > > Matt R. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
