Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.jpg@01CA4B37.2241E9F0] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.jpg
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. *Christopher Pruitt* Business Consulting III *HP Enterprises Services* christopher.pru...@hp.com mary.jo...@hp.com www.hp.com [image: HP-logo_chrome-blue_small] *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
He may open it the first time he start working with AR Server :-) -- Jarl 2009/10/12 LJ Longwing lj.longw...@gmail.com ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Monday, October 12, 2009 11:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. *Christopher Pruitt* Business Consulting III *HP Enterprises Services* christopher.pru...@hp.com mary.jo...@hp.com www.hp.com [image: HP-logo_chrome-blue_small] *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Those of us who have been reading Zandish for years know that most of his postings begin with the Sarcasmic Rant tag. So it's assumed, within the environment. :) Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, October 12, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.commailto:christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Error! Filename not specified. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
It's important to keep in mind what's in the head(er) when you're reading for content and context. . . ;^) Kelly Logan Senior Remedy Developer http://www.cybersolution.us/ Cybernetic Solutions, Inc. Office: (313) 586-8334 Mobile: (313) 645-4552 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, October 12, 2009 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Those of us who have been reading Zandish for years know that most of his postings begin with the Sarcasmic Rant tag. So it's assumed, within the environment. J Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, October 12, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ Error! Filename not specified. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, October 12, 2009 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** He may open it the first time he start working with AR Server :-) -- Jarl 2009/10/12 LJ Longwing lj.longw...@gmail.com ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Monday, October 12, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Oh you silly people, What counts is that a manager gets his name in lights somewhere and says I did that ME ME ME... Cash the check and head home to tahiti /// It's not about you! it is about him! /Sarcasmic Rant On Mon, Oct 12, 2009 at 1:25 PM, PRUITT, CHRISTOPHER christopher.pru...@hp.com wrote: ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.com wrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jarl Grøneng *Sent:* Monday, October 12, 2009 12:17 PM -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Good question From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER Sent: 12 October 2009 18:26 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4501 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.jpg
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Lyle, With which browsers did you test this? Rick -Original Message- From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:45:38 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ADM: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client)
/Admin Rant You have hijacked a Subject line and started a Friday humour thread with it. Granted it is a holiday in Canada, but Monday still isn't Friday. /Admin Rant . Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: October 12, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.com wrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, October 12, 2009 12:17 PM -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
head down Sorry Daniel, I'll try not to let it happen again /head down :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, October 12, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: ADM: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** /Admin Rant You have hijacked a Subject line and started a Friday humour thread with it. Granted it is a holiday in Canada, but Monday still isn't Friday. /Admin Rant . Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: October 12, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.com wrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, October 12, 2009 12:17 PM -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
This is a multi-part message in MIME format. Definitely is a good question. Seems like BMC needs to ensure that the needs of the people in charge of data entry/data maintenance are addressed. Seems to me BMC has only focused on the needs of application users, by making the UI much better, but there is still, IMO, room for improvement on the data entry/data maintenance front for the backend/foundational forms -Original Message- From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Mon 10/12/09 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Good question From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER Sent: 12 October 2009 18:26 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Not sure if anyone has asked this question, so here I go. What about mass data updates? We perform these on a daily basis. Selecting 100, 1,000, 10,000 records and doing a Modify All. Will this function be available when the WUT goes away. I have tried this on the current Mid-Tier with no success. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com mailto:mary.jo...@hp.com www.hp.com http://www.hp.com/ HP-logo_chrome-blue_small Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4500 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4501 (20091012) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I'm on IE 7 now and saw pretty much the same thing with IE 6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, October 12, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Lyle, With which browsers did you test this? Rick From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:45:38 -0600 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
The 7.1 MT tests showed vastly different results for other browsers. I think Opera blew the doors off IE or Firefox, and I am not a Mac guy saying that. Rick -Original Message- From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:57:09 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I'm on IE 7 now and saw pretty much the same thing with IE 6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, October 12, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Lyle, With which browsers did you test this? Rick From: Lyle Taylor tayl...@ldschurch.org Date: Mon, 12 Oct 2009 12:45:38 -0600 To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
When BMC states that the mid-tier/browser is faster than the user tool, they are really assuming FireFox is the browser used, and that the forms are already cached in the FireFox cache (in addition of course to being cached in the mid-tier). Well IE 7.0 has issues with DHTML, and there is nothing that BMC can do, until the clients upgrade to IE 8 (or start using FireFox instead). However that blanket statement that the mid-tier 7.5 is faster than teh user tool is misleading. Over here in this real life environment, where we have separate servers servicing the mid-tiers, load-balancers and such, the User tool 7.5 is still faster than mid-tier 7.5/IE 7.0, even with the forms having been cached. May as well deploy Firefox as the new BMC Remedy client, instead of the user tool :-) -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 10/12/09 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Quote THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. /Quote That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Gee Dan ... I had to read 20 posts to find the minuscule piece of humor. I figured since you took the effort to scold it had to be something really good. btw ... Happy Thanksgiving! Susan On Mon, Oct 12, 2009 at 1:52 PM, LJ Longwing lj.longw...@gmail.com wrote: ** head down Sorry Daniel, I'll try not to let it happen again /head down :) -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Daniel Bloom *Sent:* Monday, October 12, 2009 12:50 PM *To:* arslist@ARSLIST.ORG *Subject:* ADM: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** /Admin Rant You have hijacked a Subject line and started a Friday humour thread with it. Granted it is a holiday in Canada, but Monday still isn't Friday. /Admin Rant . Daniel -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* October 12, 2009 2:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I am so glad it is easy to keep you guys happy.. On Mon, Oct 12, 2009 at 2:32 PM, LJ Longwing lj.longw...@gmail.comwrote: ** True...but now it's closed...so if he ever wants to use sarcasm again he needs to re-open the tag. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jarl Grøneng *Sent:* Monday, October 12, 2009 12:17 PM -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-7816344-3982205-SIBRNDBMlang=en_US The package will expire on Sunday January 10, 2010 at 14:29:18 CST6 .. Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
All, I think the product has to move forward and away from a thick client. In think in this market space with HP, People Software etc.. the idea of a thick client is becoming out dated. I have even had customers ask me why in the world BMC would have a thick client. A thick Client requires a new roll out for patches and more maintenance. Companies are already maintaining their web browser so if you go with all browser based then you eliminate yet another app that needs maintenance. Also keep in mind I think BMC's goal is to greatly focus on the Out Of The Box solutions rather than some of the home grown apps sitting around at some of the companies out there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 09, 2009 8:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
One big problem I have with using a browser for everything is it is a huge memory hog. In the User tool with a form open and a set of records displayed the memory used is 12,432K. With IE and the same form and records it is 35,384K. With Firefox and the same form and records it is 31,868K. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Friday, October 09, 2009 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
By the time the User Tool is gone a standard PC will have 8gb of ram :) On Fri, Oct 9, 2009 at 8:34 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** One big problem I have with using a browser for everything is it is a huge memory hog. In the User tool with a form open and a set of records displayed the memory used is 12,432K. With IE and the same form and records it is 35,384K. With Firefox and the same form and records it is 31,868K. Fred *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Friday, October 09, 2009 9:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I think your environment was particular...because you had Macs. I mean back then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and the User tool. The users with PCs would prefer the User Tool instead of the Remedy Web, and the AR Web was better for simpler tasks like submitting tickets, and checking out ticket status. I never heard of a user, running a PC, that preferred the RemedyWeb over the User tool...but if you are a Mac user and don't have another choice, I guess it's all right. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 10/09/09 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
we had a web programmer back in the day that wrote a custom front end for ARWeb and basically used it as a web api to do what he needed...I like MidTier better these days _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I think your environment was particular...because you had Macs. I mean back then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and the User tool. The users with PCs would prefer the User Tool instead of the Remedy Web, and the AR Web was better for simpler tasks like submitting tickets, and checking out ticket status. I never heard of a user, running a PC, that preferred the RemedyWeb over the User tool...but if you are a Mac user and don't have another choice, I guess it's all right. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 10/09/09 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I am not saying that I miss the AR Web client. That's just what was available ten years agoprobably nowadays your programmer would use web services. Mid-Tier 7.5 is way better than anything else that has existed, and there are improvements with each Mid-Tier version. The first version of Mid-tier, 5.0, was not exactly cutting edge, and it has come evolved quite a bit since that initial version Also using Firefox instead of IE helps -Original Message- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 10/09/09 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) we had a web programmer back in the day that wrote a custom front end for ARWeb and basically used it as a web api to do what he needed...I like MidTier better these days _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I think your environment was particular...because you had Macs. I mean back then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and the User tool. The users with PCs would prefer the User Tool instead of the Remedy Web, and the AR Web was better for simpler tasks like submitting tickets, and checking out ticket status. I never heard of a user, running a PC, that preferred the RemedyWeb over the User tool...but if you are a Mac user and don't have another choice, I guess it's all right. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Fri 10/09/09 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 09, 2009 8:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
The majority of the time, macros are used to run reports - and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00: Quick reports in a browser With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the Using the My Reports toolbar button section in the BMC Remedy Mid Tier Guide. For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, October 09, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
David, In my world a number of my customer use it to monitor issue, such as for different teams or employees. I think the loss of that function will be felt. Howard On Fri, Oct 9, 2009 at 2:04 PM, Easter, David david_eas...@bmc.com wrote: ** The majority of the time, macros are used to run reports – and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00: “*Quick reports in a browser*** With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the “Using the My Reports toolbar button” section in the *BMC Remedy Mid Tier Guide*. “ For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, October 09, 2009 10:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _*except*_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 09, 2009 8:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Dave, I'm sorry but the answer to more complicated macros is not an acceptable answer. I would hope that by the time the desktop client does reach end of life, there is a better answer than this. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, October 09, 2009 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** The majority of the time, macros are used to run reports - and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00: Quick reports in a browser With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the Using the My Reports toolbar button section in the BMC Remedy Mid Tier Guide. For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, October 09, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
** Patrick, Lisa et al,Actually the more I think about this the decision may be the best of many possible worlds.First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar.Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that...In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank "app" works on iPhones isn't it?More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad .DougOn Oct 7, 2009, at 10:53 PM, patrick zandi wrote:** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of AxtonSent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORGSubject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. AxtonThese are my opinions only and do not represent those of BMC Software, Inc.On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very "raw" experience and you can get quite close to the "database" (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: "saved searches" "copy to new" "clear" all those above fu
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair d...@blairing.com wrote: ** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds. First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today. Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter. In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API. There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank app works on iPhones isn't it? More familiar, generic interface - more acceptance - more users - more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Analytics for BSM provides just this. A pre-built ootb B/O Universe. Granted, you would need to design your custom forms in B/O. Maybe someone could write a tool to translate a Remedy form into a Universe... Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Date: 10/02/2009 12:51 PM Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I thought about that originally as a possible solution and technically you could make it work. You would lose functionality that the ARS server provides and would have to manually build it into your reports, reporting db (like a universe, etc) or into the db (views, etc). ARS is built do offer up meta-data where appropriate. Examples would be: - Form and field permissions would not be enforced. Users would see all fields and forms. - Row level permission would not be enforced. This could be huge now with multitenancy in ITSM 7 - Selection fields would show their numeric value - Date/Time, Date, and Time fields would show their db value which would have to be converted to be human readable I think most of this could be address by an BI suite (BOXI, Cognos, etc) but now you are looking at having a developer just to manage a BI suite and reports. With the AR ODBC any of my users that have Crystal Reports or even MS Access can use the AR ODBC driver to gather data without my assistance. Jason On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons shamm...@aisconsulting.net wrote: They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already. Just my .02. Scott From: Action Request System discussion list(ARSList) [ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices, you can have a bubble bath, or a regular bath. But ... you are going to have a bath! If you dictate what the customer will like and have and not have it will disappear. Don't use your freedom and you will loose it.. my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa lisa.ke...@tycoelectronics.comwrote: Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG ISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Axton Lagt inn: 3. oktober 2009 08:12 Lagt inn i: Remedy Diskusjon: End of Life for BMC(R) Remedy(R) User (Windows-based client) Emne: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Trond (all), There are other cheaper/better reporting tools out there already. It would not require a lot of work for BMC to incorporate something like JasperReports (http://jasperreports.sourceforge.net) into the AR System product too. (And there are other options as well. Maybe a more extreme option would be for BMC to leverage a package deal where having an AR System license also means you get a special, maybe specifically limited to AR System, BOXI install/license too. Or maybe just open up a good extension point for the community to build the integrations to JasperReports, or BRIT [ http://www.eclipse.org/birt/phoenix/ ] or DataVision [ http://datavision.sourceforge.net/ ] or any number of other possible reporting tool choices. ) BTW: One of the best first steps to allow almost all of those other reporting tools would be to make an AR System JDBC driver much like they have made the [GRRR ... Windows only] ODBC driver so far. While I am sure these areas of functionality/budgeting are very important to BMC AR System customers, I can only expect that BMC will have a plan before these concerns become problems for their customers. BMC has a few years to do whatever they decide they need to do. I would also suspect that while v8.0 might be the last release of the User Tool that it will still work against the v8 (+2 version) per the current software backwards compatibility support model. However, that is looking really, really far in the the crystal ball. So who knows what that future will really hold. ( I doubt BMC really knows what their plans are just yet. ) In the short term I would suggest that all customers that are concerned by this breaking news do the usual things: Let BMC sales reps know about your concerns. Let BMC tech support people know about your enhancement requests. Keep an eye to the future, and continue to look for faster, more accurate and cheaper solutions to your business needs. ( After all you have a few years to plan what your business needs to do. ) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Oct 5, 2009 at 6:30 AM, Trond Valen t...@steria.no wrote: What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Answered this same question on BMC DN: http://communities.bmc.com/communities/message/107521#107521 A more economical solution will be provided for customers who either wish to continue using Crystal Reports (or Business Objects) through the web client or wish to use any new technologies released by BMC that provide similar reporting capabilities to the current ITSM OOTB Crystal Reports. Unfortunately, due to the forward looking nature of the question, no specific details can be released at this time. As AR System and ITSM 8.0 are released, more information will become available on how this situation will be addressed in releases in 2011 and beyond. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, October 05, 2009 3:30 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) What about running Crystal Reports reports on the Mid-Tier? Will everyone have to buy BOXI, Crystal Reports or Crystal Reports Developer Advantage licenses? Trond -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Axton Lagt inn: 3. oktober 2009 08:12 Lagt inn i: Remedy Diskusjon: End of Life for BMC(R) Remedy(R) User (Windows-based client) Emne: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG ISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
When you use the Remedy User Tool, you go to the RUT, then you go to the ARServer. When you use the MT, you go to the MT, then you go to the ARServer. The location of the client is just different; instead of your workstation, it is a j2ee platform on a server. Axton On Fri, Oct 2, 2009 at 3:05 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Here’s something to think about. When you are using the RUT, you are going directly to the ARS Server. If the RUT is done away with, you have to go from your desk top to the mid-tier to get to the server. I look at this as one more point of failure. One area that it would help is not having to worry if the end users are on the current version/patch of the RUT. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg john.sundb...@kineticdata.com wrote: I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I just saw that myself. That is not good for me since I do a lot of Crystal Reports from the WUT and I have yet to get them working in a mid-tier environment. Fortunately I have time to work through that since we don't even have a release date for v8.0 yet (that I know of). -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Big Mistake! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
To be fair, just because the AR Server mid-tier is a POS doesn't mean current web browsers aren't ready or capable of handling a well designed ticketing system. Mike Pugh Senior Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: Ive heard that use of a thick client is the only way to get good performance. What will happen to performance if I cant use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
They've been saying it for at least a yearwe knew it was comingso the timeline is 8.0 comes out early next year 2010then each major release is usually about a year apartwhich means that 8.0 will be r-2 in about 2012...and unsupported some time around 2013which means you now have an approximately 4 year timeline to get your butt off of a 'legacy' technology.I don't think that's too much to ask. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Friday, October 02, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Big Mistake! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Same here. Most of our customer should be fine in the MT but I am concerned about our Help Desk and Account Management teams that spend all day in Remedy between many forms and need the ability to have Remedy ready and be able to navigate quickly and easily. My other concern is the timeout on the web. While it is great for most users, the HD/AM could have complex tickets open all day while they work on them. Timing out say after coming back from lunch and having to reopen their requests is going to be painful. There is definitely some room for behavior changes, design enhancements and better use of display only console forms but some aspects are still going to a bit more difficult. I hope that BMC is considering a way to control the timeout based on groups? Granted we could have interval Active Links based on groups but you would still need to have the correct form(s) open to keep a session alive with the AL Change is hard :) Jason On Fri, Oct 2, 2009 at 9:34 AM, strauss stra...@unt.edu wrote: I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
There is also the issue of mid-tier load balancing stickiness, which, to my knowledge, has not yet been resolved. Rick On Fri, Oct 2, 2009 at 9:53 AM, LJ Longwing lj.longw...@gmail.com wrote: They've been saying it for at least a yearwe knew it was comingso the timeline is 8.0 comes out early next year 2010then each major release is usually about a year apartwhich means that 8.0 will be r-2 in about 2012...and unsupported some time around 2013which means you now have an approximately 4 year timeline to get your butt off of a 'legacy' technology.I don't think that's too much to ask. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Friday, October 02, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Big Mistake! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Our senior developer Dave Shellman was also asking about the ODBC driver that gets instlaled with the client. I guess that's going away. A LOT of people use this... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I didn't think about that. That will be a huge issue! I can't imagine ODBC going away. My guess is they will provide an ODBC components installer or some other method of ODBC connectivity. Let's hope I am not wrong. Jason On Fri, Oct 2, 2009 at 9:59 AM, Kemes, Lisa lisa.ke...@tycoelectronics.comwrote: Our senior developer Dave Shellman was also asking about the ODBC driver that gets instlaled with the client. I guess that's going away. A LOT of people use this... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Did not think about ODBC, but ODBC can be an issue for a lot of customers... -- Jarl 2009/10/2 Kemes, Lisa lisa.ke...@tycoelectronics.com: Our senior developer Dave Shellman was also asking about the ODBC driver that gets instlaled with the client. I guess that's going away. A LOT of people use this... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I practically refuse to use the web client personallyI personally prefer to use the fat client alsoand I do the exact same thing with reports and such, but I can completely understand their standpoint, and won't say that you 'CANT' do itit just requires a change of process...which is often difficult, but still possibleremember the uproar about the Developer Studio? Same thing in my mind...I'm sure the current gap between user and web will be closed in the next year and a half before the version post 8.0 is released. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
What is the issue with stickiness?it's required, but I've never considered that an issue. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, October 02, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** There is also the issue of mid-tier load balancing stickiness, which, to my knowledge, has not yet been resolved. Rick On Fri, Oct 2, 2009 at 9:53 AM, LJ Longwing lj.longw...@gmail.com wrote: They've been saying it for at least a yearwe knew it was comingso the timeline is 8.0 comes out early next year 2010then each major release is usually about a year apartwhich means that 8.0 will be r-2 in about 2012...and unsupported some time around 2013which means you now have an approximately 4 year timeline to get your butt off of a 'legacy' technology.I don't think that's too much to ask. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Friday, October 02, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Big Mistake! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
My 2 cents worth; I think of lot of what people are saying are valid concerns. But before I push Remedy off the cliff, I would like to see what BMC presents in the Mid-Tier only version. They must be aware of most of these issues, and certainly as we get closer to the reality of this happening, technology will have advanced, and many may be addressed. Seeing this is likely years away, I think we shouldn't hit the panic button just yet :) Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already. Just my .02. Scott From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] Sent: Friday, October 02, 2009 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Did not think about ODBC, but ODBC can be an issue for a lot of customers... -- Jarl 2009/10/2 Kemes, Lisa lisa.ke...@tycoelectronics.com: Our senior developer Dave Shellman was also asking about the ODBC driver that gets instlaled with the client. I guess that's going away. A LOT of people use this... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/ macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I thought about that originally as a possible solution and technically you could make it work. You would lose functionality that the ARS server provides and would have to manually build it into your reports, reporting db (like a universe, etc) or into the db (views, etc). ARS is built do offer up meta-data where appropriate. Examples would be: - Form and field permissions would not be enforced. Users would see all fields and forms. - Row level permission would not be enforced. This could be huge now with multitenancy in ITSM 7 - Selection fields would show their numeric value - Date/Time, Date, and Time fields would show their db value which would have to be converted to be human readable I think most of this could be address by an BI suite (BOXI, Cognos, etc) but now you are looking at having a developer just to manage a BI suite and reports. With the AR ODBC any of my users that have Crystal Reports or even MS Access can use the AR ODBC driver to gather data without my assistance. Jason On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons shamm...@aisconsulting.netwrote: They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already. Just my .02. Scott From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] Sent: Friday, October 02, 2009 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Did not think about ODBC, but ODBC can be an issue for a lot of customers... -- Jarl 2009/10/2 Kemes, Lisa lisa.ke...@tycoelectronics.com: Our senior developer Dave Shellman was also asking about the ODBC driver that gets instlaled with the client. I guess that's going away. A LOT of people use this... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, October 02, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Our power users who live in remedy all day will have a real problem with this. I agree with Chris. We also create many ad hoc reports that we export to excel. This is simple on the fat client but difficult on the web. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 02, 2009 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Hi John, All your points are valid as far using applications. However, for people that need to do data entry or data maintenance, for instance in the ITSM foundational forms (categorizations, locations, assignment, etc) , CMDB (attributes that are not discovered, as well as equipment tracked that is also not discovered), contract records, etc, it is very nice to have these features that are closer to the database (save searches, recent records, etc, etc). You just need to spend some time with the people that do this kind of work to see how they work -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of John Sundberg Sent: Fri 10/02/09 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/ macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Deep Breath everyone! It's not going away tommorow. Heck, it's not even going away in 2-3 years! BMC didn't get where they are today by being complete idiots (I know, it doesn't always seem that way). They are very aware of the current limitations that the midtier can have. There are a lot of bugs to figure out I'm sure. I for one would welcome this (IF it is done right). A thin client can offer so many positives in any shop. Just remember, when it is released, neither the thin client or the browser(s) it runs on will be the same as they are today Warren On Fri, Oct 2, 2009 at 1:50 PM, Jason Miller jason.mil...@gmail.com wrote: ** I thought about that originally as a possible solution and technically you could make it work. You would lose functionality that the ARS server provides and would have to manually build it into your reports, reporting db (like a universe, etc) or into the db (views, etc). ARS is built do offer up meta-data where appropriate. Examples would be: - Form and field permissions would not be enforced. Users would see all fields and forms. - Row level permission would not be enforced. This could be huge now with multitenancy in ITSM 7 - Selection fields would show their numeric value - Date/Time, Date, and Time fields would show their db value which would have to be converted to be human readable I think most of this could be address by an BI suite (BOXI, Cognos, etc) but now you are looking at having a developer just to manage a BI suite and reports. With the AR ODBC any of my users that have Crystal Reports or even MS Access can use the AR ODBC driver to gather data without my assistance. Jason On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons shamm...@aisconsulting.net wrote: They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already. Just my .02. Scott From: Action Request System discussion list(ARSList) [a href=mailto: ars_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Guillaume, I hear you -- and this is how I am thinking about the solution. Instead of going to a form(data) -- to do a function -- you go to a process -- to modify data. Example: BMC should come out with an application called BMC Data Maintenance -- to which you select your form -- and then it gives you raw data access to the fields -- to which filters fire etc. So -- all the stuff like clear, copy to new, recent, blah blah blah -- could be added to the BMC Data Maintenance app It sort of is like building the common WUT stuff into a specific app -- and then gets rid of the common stuff in the rest of the app (clear/ copy to new/etc..) A nice side affect to my approach -- is as you think of new slick ways of modding data -- you can apply it to your app -- and then all forms would benefit. (sheeesh -- now I am letting my good ideas out --- ok - I am leaving the conversation) or maybe I should write it Kinetic Data Maintenance -- nice ring :) Make sense? -John On Oct 2, 2009, at 12:57 PM, Guillaume Rheault wrote: ** Hi John, All your points are valid as far using applications. However, for people that need to do data entry or data maintenance, for instance in the ITSM foundational forms (categorizations, locations, assignment, etc) , CMDB (attributes that are not discovered, as well as equipment tracked that is also not discovered), contract records, etc, it is very nice to have these features that are closer to the database (save searches, recent records, etc, etc). You just need to spend some time with the people that do this kind of work to see how they work -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of John Sundberg Sent: Fri 10/02/09 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/ macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION -John On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image003.png
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
it makes sense... thanks for the clarification John. Data maintenance is a real pain point, and it is becoming worse with every release of the ITSM apps...not really BMC's fault, but because there is more data to deal with. A good example is CI based approvals. Creating all these approval mappings records is a bit of a punishment :-) Driving functionality with data (the Remedy way) means the data needs to be there in the first place. Anything that can alleviate that is welcome. Now if you can come up with Kinetic Data Maintenance, that will be an instant winner !! -Original Message- From: Action Request System discussion list(ARSList) on behalf of John Sundberg Sent: Fri 10/02/09 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Guillaume, I hear you -- and this is how I am thinking about the solution. Instead of going to a form(data) -- to do a function -- you go to a process -- to modify data. Example: BMC should come out with an application called BMC Data Maintenance -- to which you select your form -- and then it gives you raw data access to the fields -- to which filters fire etc. So -- all the stuff like clear, copy to new, recent, blah blah blah -- could be added to the BMC Data Maintenance app It sort of is like building the common WUT stuff into a specific app -- and then gets rid of the common stuff in the rest of the app (clear/ copy to new/etc..) A nice side affect to my approach -- is as you think of new slick ways of modding data -- you can apply it to your app -- and then all forms would benefit. (sheeesh -- now I am letting my good ideas out --- ok - I am leaving the conversation) or maybe I should write it Kinetic Data Maintenance -- nice ring :) Make sense? -John On Oct 2, 2009, at 12:57 PM, Guillaume Rheault wrote: ** Hi John, All your points are valid as far using applications. However, for people that need to do data entry or data maintenance, for instance in the ITSM foundational forms (categorizations, locations, assignment, etc) , CMDB (attributes that are not discovered, as well as equipment tracked that is also not discovered), contract records, etc, it is very nice to have these features that are closer to the database (save searches, recent records, etc, etc). You just need to spend some time with the people that do this kind of work to see how they work -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of John Sundberg Sent: Fri 10/02/09 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I feel it is a great move. BMC (or others) will produce tools to fill gaps (alerts/reporting/ macros/printing) blah blah blah. In fact all those tools already exist -- they just may not yet be incorporated/integrated. (I would venture to say that there are already 1000x as many tools for our new user tool (the web) as exist for our current WUT) (I will guess approx 50 tools exist for the current WUT -- easily 50,000 tools exist for web stuff) Alerts -- growl/rss Reporting -- 100+ flash strategies + HTML5 SVG is getting better all the time Macros -- greasemonkey Printing -- ??? -- I forget what I use - but it works just fine. OLE/DDE -- client back to server -- back to client stuff -- would be doable -- if not you can solve the problem some other way altogether. I personally don't think the MT is a good web strategy -- but it too will have to change -- and again -- that is a good thing. (precache and very dynamic screens have issues and always will) -- more rigid screens will greatly improve things (FYI -- what Kinetic Request does) The MT is currently tasked with doing the same thing as the WUT but via the web. I think the whole paradigm is ripe for change. The WUT is a very raw experience and you can get quite close to the database (developers think that is good/power users think that is good/avg person is confused). I think the tools and applications need to raise up a bit and be more process oriented and more application oriented -- which by nature avoids the needs for things like: saved searches copy to new clear all those above functions should be done by the application and not the user tool -- because a saved search or a copy to new is really application specific. Example: copy to new -- do you want to copy all 100 fields (hidden ones) -- or only 5 fields -- the current will do all. saved search -- searches are just criteria -- the app should be able to provide that clear -- this has always sucked!!! I like that BMC is attempting to move the product in a direction -- good for them. You can't make everybody happy -- you can only do what you feel is the right way -- and sometimes it causes pain -- the goal is long term betterness. (made that last word up) Lets discuss at WWRUG... sign up here: http
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are attachment: image003.png
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I found on ITSM 7.0.3 that this was not checked by default for Change but it was for Incident. To check this go to the View Properties in the Admin tool, go to the Menu Access tab, and you will want to check the Saved Searches box. Then redeploy in the web. You can see what other options you can add or remove from the web client there too. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Page 48 describes how to enable (or disable) the toolbar: Showing or hiding the web toolbar You can specify whether the toolbar should be visible or hidden when a form is viewed in a browser (and when the form is not a dialog box). To show or hide the web toolbar 1 In BMC Remedy Developer Studio, open the form for which you want to specify toolbar visibility. 2 Click the tab of the View that you want to customize. 3 Click in an empty part of the form to display the view properties. 4 In the Properties tab, select the Web Toolbar property, and select Hidden or Visible. 5 Save the form. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Thanks for the info David!! I strongly suggest for BMC to make this the default in the all the application forms (change, task, incident, problem, the AST forms, etc) as well as the back-end ITSM foundational forms... Our ITSM 7.5.1 installation was not an upgrade, it was a fresh install. Most people, including me, assume these nice features to be enabled by default... just a thought Thanks again for your input Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Page 48 describes how to enable (or disable) the toolbar: Showing or hiding the web toolbar You can specify whether the toolbar should be visible or hidden when a form is viewed in a browser (and when the form is not a dialog box). To show or hide the web toolbar 1 In BMC Remedy Developer Studio, open the form for which you want to specify toolbar visibility. 2 Click the tab of the View that you want to customize. 3 Click in an empty part of the form to display the view properties. 4 In the Properties tab, select the Web Toolbar property, and select Hidden or Visible. 5 Save the form. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
BTW, the web tool bare was enabled by default. What is not enabled by default is the Saved Searches option under the Accessible Menu Items -Original Message- From: Guillaume Rheault Sent: Fri 10/02/09 4:17 PM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) Thanks for the info David!! I strongly suggest for BMC to make this the default in the all the application forms (change, task, incident, problem, the AST forms, etc) as well as the back-end ITSM foundational forms... Our ITSM 7.5.1 installation was not an upgrade, it was a fresh install. Most people, including me, assume these nice features to be enabled by default... just a thought Thanks again for your input Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Page 48 describes how to enable (or disable) the toolbar: Showing or hiding the web toolbar You can specify whether the toolbar should be visible or hidden when a form is viewed in a browser (and when the form is not a dialog box). To show or hide the web toolbar 1 In BMC Remedy Developer Studio, open the form for which you want to specify toolbar visibility. 2 Click the tab of the View that you want to customize. 3 Click in an empty part of the form to display the view properties. 4 In the Properties tab, select the Web Toolbar property, and select Hidden or Visible. 5 Save the form. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDFhttp://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Another way to look at is you can firewall off your ARS server and only allow connections for hosts that support the server and the Mid-Tiers. It could be a security boost :) On Fri, Oct 2, 2009 at 1:05 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Here’s something to think about. When you are using the RUT, you are going directly to the ARS Server. If the RUT is done away with, you have to go from your desk top to the mid-tier to get to the server. I look at this as one more point of failure. One area that it would help is not having to worry if the end users are on the current version/patch of the RUT. Mark -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Guillaume Rheault *Sent:* Friday, October 02, 2009 3:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDF http://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript engines, the performance of the web client in AR System 7.5.00 running in a modern browser equals or exceeds the performance of BMC Remedy User. BMC expects, therefore, that any future client will meet or exceed any performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. Will I lose any functionality using the new client as compared to my use of Remedy User client? No. The future client provided will enable full usability of AR System or applications built on AR System. The manner in which such usability is provided may change (e.g. OLE/DDE are not available on web-based clients and report macros are accomplished through saved searches) but full functionality will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
That was an interesting discovery when we went to ARS7.5 / RUT 7.1 with ITSM 6 (the 7.1 RUT packages was very delayed in being deployed so we stayed with it rather then a new build around the time of the server upgrade). Apparently these were unchecked all along OOTB but when we went to ARS 7.5 and RUT 7.1 the setting was finally enforced in RUT. Our users could see they had saved searched but they were grayed out. We felt kind of stupid when we put in a ticket to BMC and they said yeah, just uncheck the box for each view. Who knew it was unchecked all along? Jason On Fri, Oct 2, 2009 at 1:26 PM, Guillaume Rheault guilla...@dcshq.comwrote: ** BTW, the web tool bare was enabled by default. What is not enabled by default is the Saved Searches option under the Accessible Menu Items -Original Message- From: Guillaume Rheault Sent: Fri 10/02/09 4:17 PM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) Thanks for the info David!! I strongly suggest for BMC to make this the default in the all the application forms (change, task, incident, problem, the AST forms, etc) as well as the back-end ITSM foundational forms... Our ITSM 7.5.1 installation was not an upgrade, it was a fresh install. Most people, including me, assume these nice features to be enabled by default... just a thought Thanks again for your input Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Page 48 describes how to enable (or disable) the toolbar: Showing or hiding the web toolbar You can specify whether the toolbar should be visible or hidden when a form is viewed in a browser (and when the form is not a dialog box). To show or hide the web toolbar 1 In BMC Remedy Developer Studio, open the form for which you want to specify toolbar visibility. 2 Click the tab of the View that you want to customize. 3 Click in an empty part of the form to display the view properties. 4 In the Properties tab, select the Web Toolbar property, and select Hidden or Visible. 5 Save the form. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDF http://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf Page 144: To run a saved, recent, or defined search 1 From the toolbar, choose Searches Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: I've heard that use of a thick client is the only way to get good performance. What will happen to performance if I can't use the Remedy User client anymore? o Due to advances in web technologies, especially in the area of JavaScript
