It's kind of like using a simplistic set of semantics..
T1 = Verb
T2 = Noun
T3 = Adjective
T1 = Add
T2 = Network
T3 = Firewall
Reads as "Add Network Firewall"... Keeps the system intuitive...
David K Hill
Senior Remedy Systems Applications Engineer
Government Strategic Services - Application Solutions
verizon business
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Monday, January 07, 2008 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Example of Change Management Tier1&2 (or CTIs)
We have it implemented and we are using very simple classifications for
Operational Categories, e.g.
Tier 1 = Add/Change/Remove
Tier 2 = What we are Adding/Changing/Removing, e.g., Remedy Service, AD,
etc.
Tier 3 = Type of Add/Change/Removal
Hope this helps.
Candace DeCou
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of cpbergie
Sent: Friday, January 04, 2008 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Example of Change Management Tier1&2 (or CTIs)
We are working on a plan to implement BMC 7.0 and I was curious how
others have setup their Operational Categories, specifically the Tier1
and Tier2.
are most people using Verb -noun? would you mind posting some examples?
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