Re: Group corruption problem after ARS7.1 patch2 SLM installation
Prashant Patil wrote: ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. http://7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Hi,Prashant, The problem may be in your server settings.Go to Server Information--Configuration in User tool, check the server settings there for Default Home Page. Hope this helps Regards. *Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com*_* *_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group corruption problem after ARS7.1 patch2 SLM installation
Hi Prashant, The problem is with your server settings. Go to Server Information-Configuration in User tool, check the server settings for Default Home Page. This field should be set to Home Page from the drop down menu. Also, verify the syntax server_name.application_name in character field (ID 1576). Hope this helps Regards. Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Prashant Patil wrote: ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. http://7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group corruption problem after ARS7.1 patch2 SLM installation
Is there anything in arerror.log when the server starts up? We had an issue with SLM where one of the patches added a 'French' view to SLM:PenaltyRewards, and that caused problems until the view was deleted, including the error you are seeing when generating the application list on the home page. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Patil Sent: Monday, May 12, 2008 7:23 AM To: arslist@ARSLIST.ORG Subject: Group corruption problem after ARS7.1 patch2 SLM installation ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Group corruption problem after ARS7.1 patch2 SLM installation
Parshant , Check the URL below you will find the solution for your issue http://www.javasystemsolutions.com/documentation/thirdparty/ErrorMessages-7.0.pdf Regards, Ramy On Mon, May 12, 2008 at 3:57 PM, Jeff Maher [EMAIL PROTECTED] wrote: ** Is there anything in arerror.log when the server starts up? We had an issue with SLM where one of the patches added a 'French' view to SLM:PenaltyRewards, and that caused problems until the view was deleted, including the error you are seeing when generating the application list on the home page. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Prashant Patil *Sent:* Monday, May 12, 2008 7:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Group corruption problem after ARS7.1 patch2 SLM installation ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
