Re: Help Needed for ARERR 102 Error.
The error (ARERR 102) comes when some of the form name which is being passed dynamically to the server say in some active link action is not resolved . This could be because the server does not have that form at all or the field value which is being passed for form name does not have the value. One possible case could be, on some action a filter is fired but that filter primary form is not available. Same possibility could be with fields too. However since you observe this issue after you got the new PC, it seems that because of some OS issue the values are not passed to the server on execution of some activelink in the first try . Will have to debug that on that specific machine/environment. Regards, Amit Kumar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 03 October 2013 20:29 To: arslist@ARSLIST.ORG Subject: Re: Help Needed for ARERR 102 Error. ** First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System. So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : [cid:image001.jpg@01CEC0F4.E978BBC0] Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Help Needed for ARERR 102 Error.
First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System. So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: arslist@ARSLIST.ORG Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image002.jpg
Re: EXTERNAL: Re: Help Needed for ARERR 102 Error.
From my Action Request System 3.2 Error Messages Guide AR System Server Errors 102 Name parameter ( or name field in a parameter) is empty The operation being performed requires a name specification for an item but no name was specified. Specify a value for the name parameter, and try the operation again. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 03, 2013 10:59 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Help Needed for ARERR 102 Error. ** First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission of the arsystem.cat file to make it readable by the non root user that is starting the AR System. So when you mention that you have got a new PC Windows 7, do you mean it's a client? I do not have access to what ARERR 102 is as of now, but you might want to import the help.def and help.arx files which should have information about what 102 is. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, October 03, 2013 3:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Help Needed for ARERR 102 Error. Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : [cid:image001.jpg@01CEC029.DE6A1790] Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
