Rahul,
The fields in question are called Generic Field and Description2.
These fields are 14506 and 14507. When I take those fields out of the
table, then the sorting works fine on both the WEB and USER tools.
There is no SORT ORDER set on the Table Properties. These two fields
are really just derived from the 3-way-join and do NOT really reside
on the form that the table is created around. There are extra active
links required for the Approve and Reject buttons just to make sure
that these fields are re-derived (if that's even close to being a real
word) properly.
If anyone knows the disposition of any of these SW items, I sure would
like to hear about it: SW00228881, SW00251836 and SW00262371
Thanks,
Gp
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rahul AR User
Sent: Monday, October 29, 2007 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help needed with Approval Central Console
** In the Admin Tool, please verify the sort order on the table and also
verify the fields which are mentioned there, whether they exists or not.
If you find any field which doesnot exists then remove them and try
again after refreshing the Cache.
On 10/26/07, Payne, George [EMAIL PROTECTED] wrote:
**
Hey y'all...
ARServer 7.0.1 P02
ITSM 7.0.1 P05
AIX 5.3
Oracle 10g
I've been looking for the disposition of the defects reported as
SW00228881, SW00251836 and SW00262371.
There was a very good article on a work around entitled Approval
Central 7.0 form issues - missing fields 14506 and/or 14507, Change ID
number is not correct. I may have actually gotten it from the BMC
Knowledge Base.
I've implemented the changes suggested there and the original error has
been corrected.
Now we're getting an ARERR 311 error ONLY on the Web Client. (that's
actually very similar to an error we WERE having on the Overview Console
and that was corrected by replacing the libardbcQuery.a library as a
part of the P05 post patch instructions). The error occurs when the
user tries to re-sort Approval Requests table by clicking on one of
the two fields that HAD been missing before applying the fixes. The
error indicates that the fields are not really a part of the table and
therefore cannot be sorted on...and that's really sort of
correct...they're on the 3wayJoin form.
Does anyone know if this has been fixed by either a server patch or an
application patch?
Obviously, this latest error didn't show up until after we made the two
fields from the 3wayJoins visible.
Thanks for your help!
Gp
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]
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