Re: Import into HPD:HelpDesk ARS 6.3 (U)
UNCLASSIFIED Does you import set the SCHEMA fields? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Import into HPD:HelpDesk ARS 6.3 ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie _ This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Import into HPD:HelpDesk ARS 6.3 (U)
I suppose it would have helped to attach what I'm mapping currently. Thanks in advance, Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, May 13, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U) UNCLASSIFIED Does you import set the SCHEMA fields? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Import into HPD:HelpDesk ARS 6.3 ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie _ This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Areattachment: import.gif
Re: Import into HPD:HelpDesk ARS 6.3 (U)
Jamie - Rick and David and everyone are right, but if you have already imported the data and you do see it in the HelpDesk form, try performing a modify on one of the tickets and see if it pushes the values to the underlying SHR:ConsolidateList form. If so it might be easier for you to just do some simple modify all to get the records already in place pushed over to the SHR:ConsolidatedList form which will then display in the console table view. I forget now on V6.x whether the modify will do the push, but might be worth a try. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U) I suppose it would have helped to attach what I'm mapping currently. Thanks in advance, Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, May 13, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U) UNCLASSIFIED Does you import set the SCHEMA fields? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Import into HPD:HelpDesk ARS 6.3 ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie _ This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
