Re: Notificationn with ARTask problems
Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
YAY! Thanks LJ! :-) On Mon, Mar 30, 2015 at 4:24 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Nope, two different properties of the action On Mar 30, 2015 2:19 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
Nope, two different properties of the action On Mar 30, 2015 2:19 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notificationn with ARTask problems
Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Warren, That is a property of the filter with the notification action, modifying that filter and unveiling the box for the task should do it. On Mar 30, 2015 2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
