Re: PDICT -- Abydos -- installer problems -- notes
KA373197 - BMC ITSM Process Designer visualisation module errors KA375149 - Error Installing Process Designer Integration and Configuration Tool 8.3.2 KA373150-Process Designer Install and Configuration received error ABYD:APIPlugin:Initialisation:Create Manager Thread Failed: java.lang.NullPointerException KA373822- Cannot close Infrastructure Change Task since process designer installation KA374164- Process Designer created TMS:Tasks not having correct entry in Assignee Groups (112) Field -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
You need to run PDICT after installing it, using the desktop shortcut. PDICT will then install the Process Designer Integration forms workflow after obtaining the remedy server login details from you. If PDICT is running slowly, this may be due to a server that is running near capacity in terms of memory. Restarting the AR service before running PDICT may help. The process designer install guide explains this in more detail (available from Programs -BMC Software-Process Designer 8. Hope this helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
ALSO: ARS 7.6.04 SP on win 2003 SQL server , virtualized.. Installed JAVA 1.7.0 SDK and 1.6.0 .. Both stop here ed Jul 04 11:56:00 EDT 2012] CORE INSTALL B - Import Process Designer Application [Wed Jul 04 11:56:00 EDT 2012] - [Wed Jul 04 11:56:01 EDT 2012*] Running Action 72: IM*PORT_OBJECTS(File=ABYD-CORE.def,Update If No Match=YES, singleItemType=, singleItem=) So there is some issue with the installer.. On Wed, Jul 4, 2012 at 9:03 AM, Tom Kerman tom_ker...@bmc.com wrote: You need to run PDICT after installing it, using the desktop shortcut. PDICT will then install the Process Designer Integration forms workflow after obtaining the remedy server login details from you. If PDICT is running slowly, this may be due to a server that is running near capacity in terms of memory. Restarting the AR service before running PDICT may help. The process designer install guide explains this in more detail (available from Programs -BMC Software-Process Designer 8. Hope this helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
Wait: on windows it worked.. but against the Solaris it did not.. ok..it might just be oracle verses sql issue .. not sure.. yet.. but the virtual is installing now.. on windows.. ;-) On Wed, Jul 4, 2012 at 11:58 AM, patrick zandi remedy...@gmail.com wrote: ALSO: ARS 7.6.04 SP on win 2003 SQL server , virtualized.. Installed JAVA 1.7.0 SDK and 1.6.0 .. Both stop here ed Jul 04 11:56:00 EDT 2012] CORE INSTALL B - Import Process Designer Application [Wed Jul 04 11:56:00 EDT 2012] - [Wed Jul 04 11:56:01 EDT 2012*] Running Action 72: IM*PORT_OBJECTS(File=ABYD-CORE.def,Update If No Match=YES, singleItemType=, singleItem=) So there is some issue with the installer.. On Wed, Jul 4, 2012 at 9:03 AM, Tom Kerman tom_ker...@bmc.com wrote: You need to run PDICT after installing it, using the desktop shortcut. PDICT will then install the Process Designer Integration forms workflow after obtaining the remedy server login details from you. If PDICT is running slowly, this may be due to a server that is running near capacity in terms of memory. Restarting the AR service before running PDICT may help. The process designer install guide explains this in more detail (available from Programs -BMC Software-Process Designer 8. Hope this helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
It can take some time for the Core Application step to complete, particularly if the server is running close to its memory limits. What error did you get for the Solaris Server? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
I just stopped at section 72 and did nothing for hours.. HOURS !! then I cancelled, it and restarted it.. It got past step 72 and then hung somewhere else.. for hours.. So I figure it is not ready for prime time.. I am thinking .. and since we are the Q+A for BMC, I will just log it.. On Wed, Jul 4, 2012 at 12:19 PM, Tom Kerman tom_ker...@bmc.com wrote: It can take some time for the Core Application step to complete, particularly if the server is running close to its memory limits. What error did you get for the Solaris Server? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
and now a new error ARERR [8755] The specified plug-in does not exist. : ABYDOS.ARID.FILTERAPI boy this is fun On Wed, Jul 4, 2012 at 12:23 PM, patrick zandi remedy...@gmail.com wrote: I just stopped at section 72 and did nothing for hours.. HOURS !! then I cancelled, it and restarted it.. It got past step 72 and then hung somewhere else.. for hours.. So I figure it is not ready for prime time.. I am thinking .. and since we are the Q+A for BMC, I will just log it.. On Wed, Jul 4, 2012 at 12:19 PM, Tom Kerman tom_ker...@bmc.com wrote: It can take some time for the Core Application step to complete, particularly if the server is running close to its memory limits. What error did you get for the Solaris Server? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
Have you run the server install yet? This is the part that installs the ARID plugin, and needs to be run on the AR server (assuming it is windows based) If it is UNIX, this needs to be done manually as per the install guide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
your right.. I just got to that.. I did not realize that this had a client, and configuration agent, *and a server install*.. just to do SRM.. On Wed, Jul 4, 2012 at 12:30 PM, Tom Kerman tom_ker...@bmc.com wrote: Have you run the server install yet? This is the part that installs the ARID plugin, and needs to be run on the AR server (assuming it is windows based) If it is UNIX, this needs to be done manually as per the install guide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: PDICT -- Abydos -- installer problems
I am having similar issues in that the installer (C:\Software Install\Process Designer 8.3.02\ProcessDesignerInstallAndConfig_8.3.02\PDICT\setup.exe) runs, it puts an icon on my desktop and then stops. The icon points to: C:\Program Files\BMC Software\Process Designer 8\Integration and Configuration Tool\ but there is nothing executable in that directory, just a jar file and the lib and Resources directories. So then I ran the C:\Software Install\ProcessDesignerServer_8.3.02\Server\setup.exe and that seemed to have done something (it even put some entries in my ar.cfg file). Not really sure what to do with it, however. Maybe I am just not cut out for this Process Designer stuff. I'll bet the next version gets rid of all these problems. ** ARS Server : 7.6.04 SP3 Oracle 11.i - Why trying to use the PDICT I am not getting very far installing.. it takes forever. Does anyone actually have this working ? I just would like to know it can happen.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
