Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)
I thought the EXACT same thing. BMC recommends having separate development/test/production environments for their customers - I hope they would hold themselves to a similar standard. In the Linux world, even-numbered major kernel revisions are considered stable - odd-numbered revisions are considered test/development/unstable. Those of us who like to run on the bleeding edge know we're playing with fire, but we are at least AWARE of this fact due to the numbering system. It would be nice if BMC had a similar system. Or do they and I am not aware? Michael From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, September 17, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1) ** If I were a cynical person, I might ask whether any testing was done on things like this. Dot releases are supposed to undergo a full regression test, which should include upgrades from all currently supported platforms. Did the "old team" roll out crap this bad very often? I don't think so. Rick On 9/17/07, strauss <[EMAIL PROTECTED]> wrote: ** And they only posted patch 004 for AIX and HPUX so far Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Mark Koelemij Sent: Monday, September 17, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1) ** Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always crashed ARS 7.1 on me. After a few mails to BMC Support .. they now mailed me back an e-mail, sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no wonder it does not work" I checked the patch site and there was no patch 004 for CMDB ... three hours later, I checked again, and magically patch 004 for CMDB appeared (wearing todays date) So I am just letting anyone know .. incase you tried to install ARS 7.1 and ITSM 7.0.2 ontop of it .. and your Incident Management installation hangs (because in the background, the CMDB Extension loader crashed your ARS 7.1 server) .. use this patch. Regards, _Mark Koelemij __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)
If I were a cynical person, I might ask whether any testing was done on things like this. Dot releases are supposed to undergo a full regression test, which should include upgrades from all currently supported platforms. Did the "old team" roll out crap this bad very often? I don't think so. Rick On 9/17/07, strauss <[EMAIL PROTECTED]> wrote: > > ** And they only posted patch 004 for AIX and HPUX so far > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Mark Koelemij > *Sent:* Monday, September 17, 2007 3:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Patch 004 for AR CMDB now available (Read if you want to > install ITSM 7.0 on ARS 7.1) > > > ** > > Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying > to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always > crashed ARS 7.1 on me. > > > After a few mails to BMC Support .. they now mailed me back an e-mail, > sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no > wonder it does not work" > > I checked the patch site and there was no patch 004 for CMDB … three hours > later, I checked again, and magically patch 004 for CMDB appeared (wearing > todays date) > > So I am just letting anyone know .. incase you tried to install ARS 7.1and > ITSM > 7.0.2 ontop of it .. and your Incident Management installation hangs > (because in the background, the CMDB Extension loader crashed your ARS > 7.1server) .. use this patch. > > > Regards, > > _Mark Koelemij > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)
And they only posted patch 004 for AIX and HPUX so far Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Koelemij Sent: Monday, September 17, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1) ** Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always crashed ARS 7.1 on me. After a few mails to BMC Support .. they now mailed me back an e-mail, sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no wonder it does not work" I checked the patch site and there was no patch 004 for CMDB ... three hours later, I checked again, and magically patch 004 for CMDB appeared (wearing todays date) So I am just letting anyone know .. incase you tried to install ARS 7.1 and ITSM 7.0.2 ontop of it .. and your Incident Management installation hangs (because in the background, the CMDB Extension loader crashed your ARS 7.1 server) .. use this patch. Regards, _Mark Koelemij __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)
The CMDB 2.1.0 installer also has a defect when attempting to upgrade 2.0.1.003 on ARS 7.1 - it actually tries to install 2.0.1.004 during the 2.1.0 upgrade process, but hangs before completion. I am waiting on a fix for the 2.1.0 installer now. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Koelemij Sent: Monday, September 17, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1) ** Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always crashed ARS 7.1 on me. After a few mails to BMC Support .. they now mailed me back an e-mail, sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no wonder it does not work" I checked the patch site and there was no patch 004 for CMDB ... three hours later, I checked again, and magically patch 004 for CMDB appeared (wearing todays date) So I am just letting anyone know .. incase you tried to install ARS 7.1 and ITSM 7.0.2 ontop of it .. and your Incident Management installation hangs (because in the background, the CMDB Extension loader crashed your ARS 7.1 server) .. use this patch. Regards, _Mark Koelemij __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
