Re: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3
What OS? The main thing I remember about that upgrade was to make sure that Java is installed correctly before running the email engine install. What errors do you receive? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Wednesday, January 16, 2008 9:11 AM To: arslist@ARSLIST.ORG Subject: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3 ** Hello all, I had no problem upgrading Remedy 5.1.2 to 6.3 except the e-mail engine. I read the previous thread where it was said that I will have to manually delete all the e-mail forms. I did this but still was not able to upgrade. Please advise how I should go about upgrading the e-mail engine. Thanks in advance. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3
What OS are you running? I found that for Windows server I additionally had to uninstall the email engine via the add/remove programs. The email engine is then just a straight install. NB You have to re configure with your original settings. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: 16 January 2008 15:11 To: arslist@ARSLIST.ORG Subject: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3 ** Hello all, I had no problem upgrading Remedy 5.1.2 to 6.3 except the e-mail engine. I read the previous thread where it was said that I will have to manually delete all the e-mail forms. I did this but still was not able to upgrade. Please advise how I should go about upgrading the e-mail engine. Thanks in advance. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
