Set the Plugin-Log-Level: 100 in the ar.conf Make sure plugin log is turned on in the admin tool or set Debug-mode: 131072
Restart Then get the people to login and fail. Then send the log file here Regards From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriVamsi Patchipulusu Sent: 06 March 2009 21:46 To: arslist@ARSLIST.ORG Subject: Random login issues with AREA LDAP ** We are in ARServer 6.3, patch 24, Solaris, Active Directories. We configured AREA LDAP in our environment a couple of months ago, and clearing out the user passwords in phased manner. We have this strange random issues with some users unable to login. Some users can not login immediately after clearing out the password for a couple of hrs. Other users can login using ldap for a couple of weeks and they suddenly see login issues. Some users can not login via ldap at all. Issue is not repeatable all the time as different users seeing this at different times. We also have around 80% of the users login via ldap with out any issues since the beginning. And turning on the plug in log in production is the last option. When they have problems with remedy login, they have no issues with Outlook and other ldap services. So it seems LDAP is pretty stable, its just the Remedy AREA we are suspecting. Anyone seen this type of issues? __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
