Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Shawn, Do you mean patch 18 for the AR System application on the server or patch 18 for the Admin tool? I know it was fixed in Patch 17 of the Admin Tool for version 6.3. I'm still using Patch 17 so I'm not sure if it broke in patch 18 or not. If it did you might want to try Patch 19. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Monday, January 08, 2007 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue) Dave, Does this mean that we need to use Patch 17, then 18 again? Thx!!! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Dave, Does this mean that we need to use Patch 17, then 18 again? Thx!!! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Shawn, Sorry I should have noted that it was an issue with the display within the admin tool. Patch 17 of the Admin Tool shows the correct values. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Monday, January 08, 2007 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue) Dave, This is helpful- but we are on path 18. Would the fix have been included in this patch as well? Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Matt, Thank you so much! This would be most helpful!! Thx! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Dave, This is helpful- but we are on path 18. Would the fix have been included in this patch as well? Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Joe, Thank you for your response! Yes, I personally have made updates many times over, so I would imagine that it would have updated. Also, our system isn't "Locked", so I believe (based on my amatuer understanding) that in this mode, creates also require a Write license. Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Shawn, Its a modify of a request/ticket that uses a write license.. Have you performed any action that may have resulted in a modify of a request or a ticket? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Shawn Stonequist <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 2:40:01 PM Subject: Remedy 6.3 & Manage Licenses (Last Access Time Issue) Greetings List!!! I'm experiencing something unusual with the Manage License in the Admin Tool. Ever since we upgraded from 4.5 to 6.3, it seems that the Last Access Time is always the same as the Connect Time. For instance, my own login has been on since 6:41 this morning, and 6:41 is the Last Access time, however, I've been using my login steady since then in both User & Admin tools. In 4.5, the Last Access Time would update to whenever the user last saved. This doesn't seem to be the case anymore (I have closed and reopened the Manage License dialogue, so I know I'm not looking at a previous "snapshot"). Is this the way it should be with 6.3? If not, does anyone know what is wrong or how to fix it? Thank you VERY much in advance! Shawn __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Shawn, This was fixed with Patch 017. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Friday, January 05, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: Remedy 6.3 & Manage Licenses (Last Access Time Issue) Greetings List!!! I'm experiencing something unusual with the Manage License in the Admin Tool. Ever since we upgraded from 4.5 to 6.3, it seems that the Last Access Time is always the same as the Connect Time. For instance, my own login has been on since 6:41 this morning, and 6:41 is the Last Access time, however, I've been using my login steady since then in both User & Admin tools. In 4.5, the Last Access Time would update to whenever the user last saved. This doesn't seem to be the case anymore (I have closed and reopened the Manage License dialogue, so I know I'm not looking at a previous "snapshot"). Is this the way it should be with 6.3? If not, does anyone know what is wrong or how to fix it? Thank you VERY much in advance! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy 6.3 & Manage Licenses (Last Access Time Issue)
Shawn, That's a documented bug (I know, because I ran into it as well!). I do believe it has been addressed, but am not sure in which patch/version. I can go dig into my old e-mails if it will help you...? Matt R. -Original Message- From: Shawn Stonequist [mailto:[EMAIL PROTECTED] Sent: Friday, January 05, 2007 1:40 PM To: arslist@ARSLIST.ORG Subject: Remedy 6.3 & Manage Licenses (Last Access Time Issue) Greetings List!!! I'm experiencing something unusual with the Manage License in the Admin Tool. Ever since we upgraded from 4.5 to 6.3, it seems that the Last Access Time is always the same as the Connect Time. For instance, my own login has been on since 6:41 this morning, and 6:41 is the Last Access time, however, I've been using my login steady since then in both User & Admin tools. In 4.5, the Last Access Time would update to whenever the user last saved. This doesn't seem to be the case anymore (I have closed and reopened the Manage License dialogue, so I know I'm not looking at a previous "snapshot"). Is this the way it should be with 6.3? If not, does anyone know what is wrong or how to fix it? Thank you VERY much in advance! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
