Re: Rif: Direct access URL used in email notification - AR 7.6

2014-02-20 Thread Jason Miller 
In ITSM 8.1 I was able to make slight changes versions of both those URLs
work.

I wasn't able to get the first one to work with either the the field name
or field label (I didn't bother trying with URL encoded special charters in
field label attempt).  I changed the Incident Number reference to use the
field ID and it worked fine.

The second URL worked just fine when I put in our server info and an
Incident number that exists in our system.

That is fun and all but doesn't speak to your authentication issue.  Are
you already logged in when opening the URL?  Your existing session should
be used (unless you are in some kind of private browsing mode).  If you are
not already logged in then you should be presented with the login page and
once logged in be sent to the proper request (validated URLs this way too).

Just to confirm there are no issues going to
https://MidtierServer/arsysand logging in?  I am having thinking of
any reason why a URL without any
username/password parameters would throw an authentication failed message.

Jason


On Thu, Feb 20, 2014 at 3:44 AM, team.rem...@libero.it <
team.rem...@libero.it> wrote:

> **
>
> I follow two ways to reach the Help Desk Form and view the Incident Number
> INC00319263 through an URL, but in both cases when i try to login
>
> with my credentials the system gives back to me the message of "Authentication
> failed".
>
> The two URLs i used are these:
>
>
> https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classic&server=remedyserver&qual=%27IncidentNumber%27%3D%22INC00319263%22
>
>
>
> https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F100076=FormOpen&F303647600=SearchTicketWithQual&F304255610='100161'%3D%22INC00319263%22
>
>
> Please can anyone help me to solve this problem?
>
> Thanks in advance.
>
> Regards.
>
> Pietro
>
> ----Messaggio originale
> Da: jason.mil...@gmail.com
> Data: 19-feb-2014 10.12
> A: 
> Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6
>
> **
> There is also this document in the BMC Communities: Direct Access URL to
> INC, CRQ & TSK using 
> SHR:LandingConsole<https://communities.bmc.com/docs/DOC-27541>
>
> Jason
>
>
> On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams  wrote:
>
>> Hi there,
>>
>> you can find some information about the URLs in the PDF Mid-Tier Guide
>> for 7.6, too.
>>
>> HTH
>>
>> Rüdiger
>>
>> 
>> Luisa Clotilde Carena  schrieb am Di,
>> 18.2.2014:
>>
>>  Betreff: Rif: Direct access URL used in email notification - AR 7.6
>>  An: arslist@ARSLIST.ORG
>>  Datum: Dienstag, 18. Februar, 2014 11:30 Uhr
>>
>>  **
>>
>>  Hi Pietro,
>>
>>
>>
>>  you have to build an url
>>  like this in your email text,
>>
>>
>> http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22
>>
>>
>>
>>  In notify action you can
>>  also check the 'Web URL' option.
>>
>>
>>
>>  Luisa
>>
>>
>>
>>  "team.rem...@libero.it"
>>  ---17/02/2014 15:03:49---Hi Folks, I am currently trying to
>>  implement a hard link in an email notification to
>>  the
>>
>>
>>
>>  Da:"team.rem...@libero.it"
>>  
>>
>>  Per:   arslist@ARSLIST.ORG,
>>
>>  Data:  17/02/2014 15:03
>>
>>  Oggetto:   Direct access URL used in email
>>  notification - AR 7.6
>>
>>  Inviato
>>  da:"Action
>>  Request System discussion list(ARSList)"
>>  
>>
>>
>>
>>
>>
>>
>>
>>  Hi Folks,
>>
>>  I am currently trying to implement a hard link in an email
>>  notification to the
>>
>>  incident number from a custom on submit response
>>  notification filter.
>>
>>  Question:
>>
>>  Can someone provide me with a working example that provides
>>  this
>>
>>  functionality? Have a url link to an incident in an email
>>  response...
>>
>>  I have tried the following on my server and I can get to the
>>  incident form but
>>
&

R: Re: Rif: Direct access URL used in email notification - AR 7.6

2014-02-20 Thread team.rem...@libero.it 
I follow two ways to reach the Help Desk Form and view the Incident Number 
INC00319263 through an URL, but in both cases when i try to loginwith my 
credentials the system gives back to me the message of "Authentication 
failed".The two URLs i used are 
these:https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classic&server=remedyserver&qual=%27Incident
 Number%27%3D%22INC00319263%22

https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F100076=FormOpen&F303647600=SearchTicketWithQual&F304255610='100161'%3D%22INC00319263%22
Please can anyone help me to solve this problem?Thanks in advance.Regards.Pietro


Messaggio originale

Da: jason.mil...@gmail.com

Data: 19-feb-2014 10.12

A: 

Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6



**
There is also this document in the BMC Communities: Direct Access URL to INC, 
CRQ & TSK using SHR:LandingConsole
Jason


On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams  wrote:

Hi there,



you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, 
too.



HTH



Rüdiger





Luisa Clotilde Carena  schrieb am Di, 18.2.2014:



 Betreff: Rif: Direct access URL used in email notification - AR 7.6

 An: arslist@ARSLIST.ORG

 Datum: Dienstag, 18. Februar, 2014 11:30 Uhr



 **



 Hi Pietro,







 you have to build an url

 like this in your email text,



 
http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22








 In notify action you can

 also check the 'Web URL' option.







 Luisa







 "team.rem...@libero.it"

 ---17/02/2014 15:03:49---Hi Folks, I am currently trying to

 implement a hard link in an email notification to

 the







 Da:"team.rem...@libero.it"

 



 Per:   arslist@ARSLIST.ORG,



 Data:  17/02/2014 15:03



 Oggetto:   Direct access URL used in email

 notification - AR 7.6



 Inviato

 da:"Action

 Request System discussion list(ARSList)"

 















 Hi Folks,



 I am currently trying to implement a hard link in an email

 notification to the



 incident number from a custom on submit response

 notification filter.



 Question:



 Can someone provide me with a working example that provides

 this



 functionality? Have a url link to an incident in an email

 response...



 I have tried the following on my server and I can get to the

 incident form but



 I can't get to the incident number.. as it tells me No

 matching requests (or no



 permission to requests) for qualification criteria. (ARWARN

 9296)







 Pietro.







 Environment:



 BMC ITSM : 7.6.04 SP 4



 Ar Server : 7.6.0.4 SP %



 OS/platform version:   Red Hat Enterprise Linux Server

 release 6.4 (Santiago),



 kernel 2.6.32-358.23.2.el6.x86_64



 Database vendor/version - Remote or local:  Oracle

 Database 11g Release



 11.2.0.3.0 - 64bit Production configured as remote







 ___



 UNSUBSCRIBE or access ARSlist Archives at

 www.arslist.org



 "Where the Answers Are, and have been for 20

 years"











 




 La presente comunicazione e' destinata esclusivamente al

 soggetto indicato piu' sopra quale destinatario o ad

 eventuali altri soggetti

 autorizzati a riceverla. Essa contiene informazioni

 strettamente confidenziali e riservate, la cui comunicazione

 o diffusione a terzi

 e' proibita, salvo che non sia stata espressamente

 autorizzata.Se avete ricevuto questa comunicazione per

 errore, Vi preghiamo di darne

 immediata comunicazione al mittente e di cancellarne ogni

 evidenza dai Vostri supporti.

 


 _ARSlist: "Where the Answers Are" and have been

 for 20 years_





___

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_ARSlist: "Where the Answers Are" and have been for 20 years_





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Re: Rif: Direct access URL used in email notification - AR 7.6

2014-02-19 Thread Jason Miller 
There is also this document in the BMC Communities: Direct Access URL to
INC, CRQ & TSK using
SHR:LandingConsole

Jason


On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams  wrote:

> Hi there,
>
> you can find some information about the URLs in the PDF Mid-Tier Guide for
> 7.6, too.
>
> HTH
>
> Rüdiger
>
> 
> Luisa Clotilde Carena  schrieb am Di,
> 18.2.2014:
>
>  Betreff: Rif: Direct access URL used in email notification - AR 7.6
>  An: arslist@ARSLIST.ORG
>  Datum: Dienstag, 18. Februar, 2014 11:30 Uhr
>
>  **
>
>  Hi Pietro,
>
>
>
>  you have to build an url
>  like this in your email text,
>
>
> http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22
>
>
>
>  In notify action you can
>  also check the 'Web URL' option.
>
>
>
>  Luisa
>
>
>
>  "team.rem...@libero.it"
>  ---17/02/2014 15:03:49---Hi Folks, I am currently trying to
>  implement a hard link in an email notification to
>  the
>
>
>
>  Da:"team.rem...@libero.it"
>  
>
>  Per:   arslist@ARSLIST.ORG,
>
>  Data:  17/02/2014 15:03
>
>  Oggetto:   Direct access URL used in email
>  notification - AR 7.6
>
>  Inviato
>  da:"Action
>  Request System discussion list(ARSList)"
>  
>
>
>
>
>
>
>
>  Hi Folks,
>
>  I am currently trying to implement a hard link in an email
>  notification to the
>
>  incident number from a custom on submit response
>  notification filter.
>
>  Question:
>
>  Can someone provide me with a working example that provides
>  this
>
>  functionality? Have a url link to an incident in an email
>  response...
>
>  I have tried the following on my server and I can get to the
>  incident form but
>
>  I can't get to the incident number.. as it tells me No
>  matching requests (or no
>
>  permission to requests) for qualification criteria. (ARWARN
>  9296)
>
>
>
>  Pietro.
>
>
>
>  Environment:
>
>  BMC ITSM : 7.6.04 SP 4
>
>  Ar Server : 7.6.0.4 SP %
>
>  OS/platform version:   Red Hat Enterprise Linux Server
>  release 6.4 (Santiago),
>
>  kernel 2.6.32-358.23.2.el6.x86_64
>
>  Database vendor/version - Remote or local:  Oracle
>  Database 11g Release
>
>  11.2.0.3.0 - 64bit Production configured as remote
>
>
>
>
>  
> ___
>
>  UNSUBSCRIBE or access ARSlist Archives at
>  www.arslist.org
>
>  "Where the Answers Are, and have been for 20
>  years"
>
>
>
>
>
>
>  
> 
>
>  La presente comunicazione e' destinata esclusivamente al
>  soggetto indicato piu' sopra quale destinatario o ad
>  eventuali altri soggetti
>  autorizzati a riceverla. Essa contiene informazioni
>  strettamente confidenziali e riservate, la cui comunicazione
>  o diffusione a terzi
>  e' proibita, salvo che non sia stata espressamente
>  autorizzata.Se avete ricevuto questa comunicazione per
>  errore, Vi preghiamo di darne
>  immediata comunicazione al mittente e di cancellarne ogni
>  evidenza dai Vostri supporti.
>
>  
> 
>  _ARSlist: "Where the Answers Are" and have been
>  for 20 years_
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"