Re: Tomcat 5.5.25 SSO Mid Tier Failure
Anyone have any suggestions? Christopher Puente Enterprise Remedy Engineer HQ USSOCOM, Team EITC (813)826-3017 -Original Message- From: Puente, Christopher J Mr CTR USSOCOM HQ Sent: Tuesday, May 25, 2010 9:02 AM To: 'Action Request System discussion list(ARSList) (ARSLIST@ARSLIST.ORG)' Subject: Tomcat 5.5.25 SSO Mid Tier Failure I had SSO working on a Windows 2003 server running ARS/MidTier 7.1 Patch 6, IIS 6 and New Atlanta Servlet Exec 5.0 P6. Once I switched over from New Atlanta to Tomcat 5.5.25, SSO stopped working. Attempting to access any Mid Tier page results in the following Tomcat error to appear on the browser. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoClassDefFoundError: Could not initialize class com.remedy.arsys.session.Login com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:690) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. Apache Tomcat/5.5.25 Has anyone else ever run into this problem as well? I already added the AJP 1.3 connector statement to the server.xml file. Christopher Puente Enterprise Remedy Engineer HQ USSOCOM, Team EITC (813)826-3017 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Tomcat 5.5.25 SSO Mid Tier Failure
java.lang.NoClassDefFoundError point to a CLASSPATH issue. Is the jar files where it should be? Regards, Jarl 2010/5/25 Puente, Christopher J Mr CTR USSOCOM HQ : > Anyone have any suggestions? > > Christopher Puente > Enterprise Remedy Engineer > HQ USSOCOM, Team EITC > (813)826-3017 > > -Original Message- > From: Puente, Christopher J Mr CTR USSOCOM HQ > Sent: Tuesday, May 25, 2010 9:02 AM > To: 'Action Request System discussion list(ARSList) > (ARSLIST@ARSLIST.ORG)' > Subject: Tomcat 5.5.25 SSO Mid Tier Failure > > I had SSO working on a Windows 2003 server running ARS/MidTier 7.1 Patch > 6, IIS 6 and New Atlanta Servlet Exec 5.0 P6. Once I switched over from > New Atlanta to Tomcat 5.5.25, SSO stopped working. Attempting to access > any Mid Tier page results in the following Tomcat error to appear on the > browser. > > > HTTP Status 500 - > > > > > type Exception report > > message > > description The server encountered an internal error () that prevented > it from fulfilling this request. > > exception > > javax.servlet.ServletException: Servlet execution threw an exception > > > root cause > > java.lang.NoClassDefFoundError: Could not initialize class > com.remedy.arsys.session.Login > com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) > com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) > javax.servlet.http.HttpServlet.service(HttpServlet.java:690) > javax.servlet.http.HttpServlet.service(HttpServlet.java:803) > > > note The full stack trace of the root cause is available in the Apache > Tomcat/5.5.25 logs. > > > > > > Apache Tomcat/5.5.25 > > > Has anyone else ever run into this problem as well? I already added the > AJP 1.3 connector statement to the server.xml file. > > redirectPort="8443" tomcatAuthentication="false" > protocol="AJP/1.3"/> > > Christopher Puente > Enterprise Remedy Engineer > HQ USSOCOM, Team EITC > (813)826-3017 > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Tomcat 5.5.25 SSO Mid Tier Failure
Jarl, Thanks for the suggestion. I'll check. Christopher Puente Enterprise Remedy Engineer HQ USSOCOM, Team EITC (813)826-3017 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, May 25, 2010 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat 5.5.25 SSO Mid Tier Failure java.lang.NoClassDefFoundError point to a CLASSPATH issue. Is the jar files where it should be? Regards, Jarl 2010/5/25 Puente, Christopher J Mr CTR USSOCOM HQ : > Anyone have any suggestions? > > Christopher Puente > Enterprise Remedy Engineer > HQ USSOCOM, Team EITC > (813)826-3017 > > -Original Message- > From: Puente, Christopher J Mr CTR USSOCOM HQ > Sent: Tuesday, May 25, 2010 9:02 AM > To: 'Action Request System discussion list(ARSList) > (ARSLIST@ARSLIST.ORG)' > Subject: Tomcat 5.5.25 SSO Mid Tier Failure > > I had SSO working on a Windows 2003 server running ARS/MidTier 7.1 Patch > 6, IIS 6 and New Atlanta Servlet Exec 5.0 P6. Once I switched over from > New Atlanta to Tomcat 5.5.25, SSO stopped working. Attempting to access > any Mid Tier page results in the following Tomcat error to appear on the > browser. > > > HTTP Status 500 - > > > > > type Exception report > > message > > description The server encountered an internal error () that prevented > it from fulfilling this request. > > exception > > javax.servlet.ServletException: Servlet execution threw an exception > > > root cause > > java.lang.NoClassDefFoundError: Could not initialize class > com.remedy.arsys.session.Login > com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) > com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) > javax.servlet.http.HttpServlet.service(HttpServlet.java:690) > javax.servlet.http.HttpServlet.service(HttpServlet.java:803) > > > note The full stack trace of the root cause is available in the Apache > Tomcat/5.5.25 logs. > > > > > > Apache Tomcat/5.5.25 > > > Has anyone else ever run into this problem as well? I already added the > AJP 1.3 connector statement to the server.xml file. > > redirectPort="8443" tomcatAuthentication="false" > protocol="AJP/1.3"/> > > Christopher Puente > Enterprise Remedy Engineer > HQ USSOCOM, Team EITC > (813)826-3017 > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Tomcat 5.5.25 SSO Mid Tier Failure
Here is the STDOUT.log file from Tomcat. - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - setCatalogFileName: arcatalog - constructor(arcatalog) - setJrpcMode: true - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - getApiRecording: 0 - getConnectionMaxRetries: 0 - getTimeLagBetweenRetriesMillSec: 1000 - getMinimumSupportedServerRpcVersion: 12 - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer sohqmacdry05 through com.bmc.arsys.api.proxyj...@7cd37a - Created proxy 1 by Tid_9 for server sohqmacdry05:3030 - Api source is identified as: AP9056595869588MCnSgRX4AAAKQAA - StandardWrapper.Throwable java.lang.NoClassDefFoundError: com/remedy/arsys/support/Log at com.remedy.arsys.sso.SSOAuthenticator.(SSOAuthenticator.java:27) at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Unknown Source) at com.remedy.arsys.session.Login.createAndInitAuthenticators(Unknown Source) at com.remedy.arsys.session.Login.(Unknown Source) at com.remedy.arsys.stubs.SetupServlet.init(Unknown Source) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.jav a:1139) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.j ava:3956) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4230 ) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.ja va:760) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:740) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:544) at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java: 626) at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java :553) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:488) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:31 1) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSu pport.java:120) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1022) at org.apache.catalina.core.StandardHost.start(StandardHost.java:736) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443) at org.apache.catalina.core.StandardService.start(StandardService.java:448) at org.apache.catalina.core.StandardServer.start(StandardServer.java:700) at org.apache.catalina.startup.Catalina.start(Catalina.java:552) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433) Caused by: java.lang.ClassNotFoundException: com.remedy.arsys.support.Log at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader .java:1362) at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader .java:1208) at java.lang.ClassLoader.loadClassInternal(Unknown Source) ... 32 more - Servlet /arsys threw load() exception java.lang.ClassNotFoundException: com.remedy.arsys.support.Log at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader .java:1362) at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader .java:1208) at java.lang.ClassLoader.loadClassInternal(Unknown Source) at com.remedy.arsys.sso.SSOAuthenticator.(SSOAuthenticator.java:27) at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Unknown Source) at com.remedy.arsys.session.Login.createAndInitAuthenticators(Unknown Source) at com.remedy.arsys.session.Login.(Unknown Source) at com.remedy.arsys.stubs.SetupServlet.init(Unknown Source) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.jav a:1139) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.j ava:3956) at org.apache.catalina.core.StandardContext.start(StandardCo
Re: Tomcat 5.5.25 SSO Mid Tier Failure
I replaced the SSOAuthenticator file with another and it worked. Thanks for all the suggestions. Christopher Puente Enterprise Remedy Engineer HQ USSOCOM, Team EITC (813)826-3017 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Wednesday, May 26, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: Tomcat 5.5.25 SSO Mid Tier Failure The SSOAuthenticator wasn't compiled for that Midtier, it seems. It's probably worth reminding you that BMC aren't going to support that SSO example because it's just an example, it isn't in any way a solution for production. John -- Java System Solutions SSO Plugin for the AR System http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
