Remedy AO Integration Consultant – URGENT – Based Switzerland, then India

[Matt Parker]

Hello all,

Column are in needs of a;

Remedy AO Integration Consultant – URGENT – Based Switzerland, then India

•   Developing solution  design document
•   Helping requirements team for requirements and mapping
•   Help team for understanding solution

My Client is looking for someone with the technical design skills to create the 
detailed design, BUT has the experience to see the big picture and architect 
the correct solution. Whilst you will not Project manage, we are looking for 
the skills to manage the delivery of this piece of work
This is a 4-6 week project with an immediate / 2 week start date.
For immediate consideration please email mpar...@columnit.com
Based on the urgency of this project  visa implications UK and Europeans 
candidates will be shown preference.

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Re: Remedy AO Integration Consultant - URGENT - Based Switzerland, then India

[strauss]

The Incident ID and the Entry ID are two completely different fields, that get 
out of sequence from each other IMMEDIATELY, even on a brand new ITSM system.  
The Entry ID is the link used in AR Task and URL, not the Incident ID.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Wednesday, August 24, 2011 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy AO Integration Consultant - URGENT - Based Switzerland, 
then India

I got some bespoke filter notification that is incorrect and difficult to 
debug. The notification is generated  by a set of filters on HPD:Helpdesk. The 
final filter generates and sends the email. The TO, CC, and email body is 
correct. The same filter got AR Task and Web URL clicked. The filter should 
then attached a AR Task as a link for the user tool and add a web URL. It 
should then reference the same ticket.

Here is the problem. The attached AR Task and Web URL is linked to a different 
ticket. The subject and email body are correct. These notification filters are 
executed in sequence with execution order between 800-806. The server and 
client side filter log show clearly that there is no other filters executing on 
the same execution order.

Any tips?
Terje
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