The Exchange admin added the application/email engine server to Exchange by IP
and that corrected the issue.
Thank you for your repsonses.
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Monday, April 01, 2013 8:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: Remedy Outgoing Email Error
ARS & ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g
Outgoing email is being sent using. Error on Outgoing messages:
530 5.7.1 Client was not authenticated
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not
authenticated
at
com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)
at
com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)
at
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463)
at
com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Unknown Source)
Is this a Remedy fix or an Exchange fix? I know that the password is correct; I
can login to Windows using the email profile & password.
Thank you,
Sandra Hennigan
Remedy Developer
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