Re: Reopening an SLA in version 6

[Roger Justice]

You need to review your qualification for the Service Target. Neither the SLA 
or SLM application review the entries previously created. 





-Original Message-
From: Benedetto Cantatore 
To: arslist 
Sent: Thu, Aug 26, 2010 10:48 am
Subject: Reopening an SLA in version 6


** 
ARS 6.3 Patch 21
SLA 6.0 
Hoping somene remembers the good ol’ SLA 6 days :o)
I have an SLA where the Resolution time is 4 hours.  If I resolve the ticket in 
3 hours, The SLA status changes from In Progress to Met.  If for any reason I 
reopen the ticket no new SLA is attached.  Is there a way to do that in SLA 6? 
I know in SLM this is possible, I am just wondering if this was a limitation in 
SLA 6.
 
TIA
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Reopening an SLA in version 6

[Benedetto Cantatore]

ARS 6.3 Patch 21
SLA 6.0 Hoping somene remembers the good ol' SLA 6 days :o)I have an
SLA where the Resolution time is 4 hours.  If I resolve the ticket in 3
hours, The SLA status changes from In Progress to Met.  If for any
reason I reopen the ticket no new SLA is attached.  Is there a way to do
that in SLA 6? I know in SLM this is possible, I am just wondering if
this was a limitation in SLA 6. TIABen Cantatore
Remedy Manager
(914) 457-6209Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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