I had to do this through customization. In my case I chose to us a dynamic
group because I had to control access to specific fields in an Incident. If
you want to control access to the whole Incident you will need to convert
the Support Group ID into an ARS group id (people permission groups form)
and then add/remove the id to/from the Assignee Group (112) field. I don't
know of an out-of-box way to restrict access to specific support groups.
Regards,
Chuck Baldi
On Wed, Feb 3, 2010 at 7:43 AM, Frank Caruso wrote:
> **
> I have been asked whether ITSM out-of-the box can restrict the viewing of
> certain Incident records by assigned group. I completely understand the
> concept of the Assigned Group field (112) but was wondering if there is
> another way of doing this in ITSM. We also do not want to use more than one
> Company.
>
> End users are looking to have records that are assigned to a certain
> support only be visible by "Admin" type users. They also want the submitters
> of those incidents to have visibility into the incident.
>
> Thank you
>
> Frank Caruso
> Iraq
>
>
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