Dear All, I can now see the links on the Homepage after login with Demo or appadmin. This got solved after I installed SLM 7.1. Thank you all for the inputs.
I was getting errors related to SLM 7.0.03 installation related to * SLM:PenaltyRewards*. i uninstalled SLM 7.0.03 and installed SLM 7.1. But the errors are still occuring with SLM:PenaltyRewards. I can see an entry in the ARSchema table for this form but from the Admin Tool I dont find the form to be existing. I even tried to import this form and related workflow from a clean SLM 7.1 install. While importing I choose: Replace objects on Destination server - Yes Handle Conflicting Types - Replace with New Type But am receiving error: The value(s) for this entry violate a unique index that has been defined for this form: (ARERR 382) The following item was not imported: SLM:PenaltyRewards (ARERR 55) *Right now ARSystem is giving out the following startup errors. Please how can I rectify this problem?* Action Request System(R) Server Version 7.1.00 Patch 002 200802011900 (c) Copyright 1991-2007 BMC Software, Inc. 390600 : Missing data in the SQL database (propList format -- 23\14\40\1\170\40\0\230\4\47\2\0\Nouvellement cr??\1\Cr?? pr?c?demment\20\4\15\Etat de session\3\41\2\3937\40700\32849\42800\4\6\0\5\6\2\64\6\0\60\40\1\61\40\25\27\8\16\28\6\4\29\6\1\7\40\2147483655\231 (ARERR 556) *SLM:PenaltyRewards* 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:Share:Delete:RealDeletion 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckOverlapErr`! 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckOverlapErr`! 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckOverlap`! 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckOverlap`! 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckRangeErr 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckRangeErr 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckRequiredErr 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:CheckRequiredErr 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:Clone`! 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:Clone`! 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:RollbackValues 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyReward:RollbackValues 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyRewards:SubmitGenGUID`! 390600 : Error in definition for a filter (ARERR 343) SLM:PenaltyRewards:SubmitGenGUID`! 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:DialogCancel 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_GetApplicationID_AppForms 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_GetHelpURL 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_GetUserLocale 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_Getzh_CNHelpURL 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_LookUpEnLocale 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_LookUpLocale 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_LookUpzh_CNLocale 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:Help_OpenHelpFile 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseCancel 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseCheckChangeFlag 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseGetChangeFlag 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseBtn 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseConfirmCallGuide 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseResetFlag 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:GetRecord 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:GetRecord 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:SetFrequency 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:SetFrequency 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:Save 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:Save Action Request System initialization is complete. Regards, Prashant On Mon, May 12, 2008 at 3:57 PM, Jeff Maher <[EMAIL PROTECTED]> wrote: > ** > > > > Is there anything in arerror.log when the server starts up? > > > > We had an issue with SLM where one of the patches added a 'French' view to > SLM:PenaltyRewards, and that caused problems until the view was deleted, > including the error you are seeing when generating the application list on > the home page. > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Prashant Patil > *Sent:* Monday, May 12, 2008 7:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Group corruption problem after ARS7.1 patch2 & SLM installation > > > > ** Dear All, > > > Config: > OS - Solaris10 > DB - Oracle 10gR2 > ARS 7.1 patch002 > ServiceDesk 7.0.02 > > I am facing problems with "Administartor" and "Sub Administrator" Remedy > groups. Whenever I login with Demo or appadmin I am receiving error: > > > > Error generating application list field content. (ARERR 1900) > > > > The system is basically unable to generate an application list for this > user. > > > > If "Administrator" group permission is removed for Demo then not receiving > any error, but I dont see any links on homepage either. The same is > happening with appadmin user. I have to explicitly find & open the required > app config forms > > > > If I create a new fixed user and give Administrator or Sub Administrator > group permissions to it then on login I am getting same error. I suppose > these groups have got corrupted!!!???? > > > > The last change done on the system was installation of ARS 7.1 patch 002 > and then SLM 7.0.03. > > > > > > Appreciate any help as I am facing problems with the superuser. > > > Regards, > Prashant > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
