Makes sense once you know the answer. On the table in the Incident Console is the CFG:WatchList form and depending on your Show selection changes the form reference to HPD:Help Desk. In order to add a HPD:Help Desk field to the Incident Console, the field must be added to the CFG:WatchList using the same field ID as the field on the HPD:Help Desk.
FYI Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Thursday, April 25, 2013 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Console column - no data ** Hi Mark, I have just performed the same steps you have (granted I am working on an 8.1 version of ITSM) without any issues. What was the field you added? Did it have a "Zero" length or a length greater than 255? (if this was the case you would not have seen the value at all) A few things to check: 1. Ensure all of the added fields have proper permissions (Help Desk field, Join field, and column field) 2. Clear local and mid-tier caches 3. Test with new data....create a new incident with the new field data added 4. Press the refresh button on the Incident console if it was already open (and showing the blank column) 5. Make sure the Incident records you updated data with are the ones you are looking for in the table....IE: It is an incident in one of your groups 6. If all previous has failed....Ascertain the table fields EXTERNAL QUAL for both external fields involved and ensure the qualification makes sense for the non-watch list version and the watch list version of the table refresh. Hope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 25, 2013 2:47 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Incident Console column - no data ** Hi All, I want to display a new column in the Incident Console Added the field to the Incident (HPD:Help Desk) and then added some data. Added the field to the HPD:CFG_IncidentWatchList join form, then searched on the join form to verify the data is on the form. Added the field column to the z2TH Incidents table, and then refreshed the mid-tier. When I open the Incident Console the new column is there but no data is displayed. However if I select "Show Watch List, the data does appear. What am I missing? Is there another join form I need to update? ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE4A41.649E03D0] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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