Hi, Upon further investigation turned out that described situations occurs only when CAI plugin is registerd to the private queue which has more then 1 thread.
Having it configured like this: Type RPC min max *Private 390694 1 1* * * *and in CAI Plugin Registy:* *Private Queue **390694, * *Number of Threads 2 * doesn't cause any errors. This queue is dedicated for the CAI plugin. Any tips for the correct setting? (having only one thread is not acceptable) thanks, Marek ------------------------------------------------------------------- Hi, When the attachment is added to the service request form I'm supposed to see a note in the work info of the fulfilment application just to refer to the service request for the attachment. But it doesn't work. There is no log in the work info. No matter if it's standard or advanced form and the fulfilment application is incident or work order. I'm pretty sure that there was no customization to the workflow. If I look into the CAI:Events form there is that entry (Event: SRM_OUT_UPDATE_APP_REQUEST_WORKLOG) with the error message: 99011: "There is no entry matching qualification. Update failed.", ""; and the arjavaplugin log displays: ERROR [pool-2-thread-1] com.bmc.itsm.cai.filterapi.cai.worker.UpdateEventWorker (UpdateEventWorker.java:59) - Qualification of Update Event:SR001a648a8258J8OfTgAGJK5AVbCh matches 0 entries, there is nothing to update several times. So all the retries of updating failed. I can make it work by modifying that entry (changing the value of RetryCounter) from CAI:Events -then the log in the work info appears The question is why at the time of workflow the CAI mechanism cannot find the proper record. thanks, Marek _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
