1. Copy the table field from SRM:AppInstanceBridge onto your destination
form.
2. Loop the table field and set the values on to the destination fields.
Thanks
Mahesh
On Thu, Jul 9, 2009 at 10:46 AM, Tami Palacky wrote:
> i have been trying to come up with a way to capture the mapped data
> that is entered in the service request definition questions selected
> in the question details section of the service request. i have
> located 2 forms where the information is sent to and stored,
> SRM:AppInstanceBridge and the SRD:MultipleQuestionResponse forms.
> i have determined that the SRD:MultipleQuestionResponse form contains
> the information and is sent to the SRM:AppInstanceBridge form (in a
> table field) with which i believe uses the Instance ID field to
> identify the records are related to the same request.
> there are filters and CAI events that process this data, but i am not
> familiar with them and support has been less that helpful, as usual,
> referring me to the documentation that i have already read several
> times.
> if anyone has knowledge of how i can utilize this information, send it
> to another form or something, please let me know. with the way SRM is
> currently set up, there is no way to report or audit this information.
>
> environment :
> ARS & ITSM 7.1 patch 6
> SRM 2.2 patch 2
> Oracle DB
>
> thank you
>
> Tami Palacky
> Remedy Developer
> Dev Technology
>
>
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