SRM Request Detail information
Hi, hope you all can help. I'm trying to pull out question answers in our SRM system. We don't map them to anywhere in incident or change. They are just used in the Service Requests. They are shown in the Request Details screen under "Provided Information". Ultimately, I'm trying to pull an extract of all our service requests but when I did a pull on SRM:Request I didn't get the request details portion of the request. I tried to go to the request details form but I can't search on it. I believe its HTML. How do I, or what form are those question answers on in SRM. How can pull it along with the SRM data like Req # etc... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Request Detail information
I'm not sure I have a good understanding of your issue, but have you tried searching SRD:MultipleQuestionResponse? On Mon, Nov 11, 2013 at 5:52 PM, Josh wrote: > Hi, hope you all can help. > > I'm trying to pull out question answers in our SRM system. We don't map > them to anywhere in incident or change. They are just used in the Service > Requests. They are shown in the Request Details screen under "Provided > Information". > > Ultimately, I'm trying to pull an extract of all our service requests but > when I did a pull on SRM:Request I didn't get the request details portion > of the request. > > I tried to go to the request details form but I can't search on it. I > believe its HTML. > > How do I, or what form are those question answers on in SRM. How can pull > it along with the SRM data like Req # etc... > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Request Detail information
Thanks for the answers. Currently, there are Change/Incidents that fulfill the Service Requests. However, we are not pushing the questions to the Notes field. The notes field displays text to click "View Service Link" for details. When that is clicked it takes the user back to the Request Details. I tried SRD:MultipleQuestionResponse but the return is not linked to the REQ number. I can tell each question has a different instance but those could be grouped however they are not linked to the correct REQ number. The number it has looks like the same format as the REQ number but without the "REQ". When I put in an actual REQ number without the "REQ" in that field I do not get back the questions that are associated with that Service Request. Our end goal is to migrate our Service Requests (and Change, and Incident) to another system. When I pull from SRM:Request I get all the information I need except for the Request Details (which is where the question answers are). At the end of the day, I'd like to be able to pull the Service Request Details (on the request details screen) answers per Service Request as an export for all Service Requests. Thanks for any help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Request Detail information
You will need to use the 'SRInstanceID' field on the SRD:MultipleQuestionResponse records to link to the 'InstanceId' field (hidden on the Debug tab) on the SRM:Request record. Jason On Tue, Nov 12, 2013 at 6:53 AM, Josh wrote: > Thanks for the answers. > > Currently, there are Change/Incidents that fulfill the Service Requests. > However, we are not pushing the questions to the Notes field. The notes > field displays text to click "View Service Link" for details. When that is > clicked it takes the user back to the Request Details. > > I tried SRD:MultipleQuestionResponse but the return is not linked to the > REQ number. I can tell each question has a different instance but those > could be grouped however they are not linked to the correct REQ number. > The number it has looks like the same format as the REQ number but without > the "REQ". When I put in an actual REQ number without the "REQ" in that > field I do not get back the questions that are associated with that Service > Request. > > Our end goal is to migrate our Service Requests (and Change, and Incident) > to another system. When I pull from SRM:Request I get all the information > I need except for the Request Details (which is where the question answers > are). > At the end of the day, I'd like to be able to pull the Service Request > Details (on the request details screen) answers per Service Request as an > export for all Service Requests. > > > Thanks for any help. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Request Detail information
That is exactly what I was looking for. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
