Re: SRM Surveys Multi-Tenancy

2015-03-10 Thread Jayesh 
Hi,

This is OOTB as it uses a hard coded SRD for each fulfillment application.

You have to customize in such a way, it can pick up the different internal SRD 
based on the tenant under which incident is created and then in turn SRD can 
have tenant specific surveys n questions.

Others might have different apporach than mine. Would like to hear from them

You can raise this as an idea also in communities as many customers like you 
are requesting this.

Regards,
Jayesh

-Original Message-
From: Hennigan, Sandra, CTR, DSS sandra.hennigan@dss.mil
Sent: ‎10-‎03-‎2015 08:32 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: SRM Surveys  Multi-Tenancy

ARS 8.1.01
ITSM 8.1.01

SRM Surveys have been successfully turned on.

My question is regarding SRM Surveys  Multi-Tenancy. The issue I have is the 
inability to use separate Survey Questions by Company in our Multi-Tenancy 
environment. 

I know that singularly, a Survey can be attached to a SRD but only our customer 
users submit a request from the Request Entry Console using SRDs.  All other 
Incidents are submitted by analyst using the Incident form. The Service Desk 
Incident, which allows every Incident to create a Service Request, allows for 
only a single -Global- Survey to be selected. 

Does anyone know if it is possible to setup a Service Desk Incident by Company 
so that Survey control belongs to each Company? Your assistance is greatly 
appreciated.

Thank you,

Sandra

Sandra Hennigan
DSS ITSS BMC ITSM Developer
Office: 571-305-6579
CACI Email: shenni...@caci.com
NIPR Email: sandra.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil

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SRM Surveys Multi-Tenancy

2015-03-10 Thread Hennigan, Sandra, CTR, DSS 
ARS 8.1.01
ITSM 8.1.01

SRM Surveys have been successfully turned on.

My question is regarding SRM Surveys  Multi-Tenancy. The issue I have is the 
inability to use separate Survey Questions by Company in our Multi-Tenancy 
environment. 

I know that singularly, a Survey can be attached to a SRD but only our customer 
users submit a request from the Request Entry Console using SRDs.  All other 
Incidents are submitted by analyst using the Incident form. The Service Desk 
Incident, which allows every Incident to create a Service Request, allows for 
only a single -Global- Survey to be selected. 

Does anyone know if it is possible to setup a Service Desk Incident by Company 
so that Survey control belongs to each Company? Your assistance is greatly 
appreciated.

Thank you,

Sandra

Sandra Hennigan
DSS ITSS BMC ITSM Developer
Office: 571-305-6579
CACI Email: shenni...@caci.com
NIPR Email: sandra.hennigan@dss.mil
DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil

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SRM Surveys

2012-07-02 Thread Pierson, Shawn 
Good morning,

It looks like in SRM 7.7, the Survey functionality ignores the SRM Preferences 
form completely.  I had wanted to limit the surveys to only one company but it 
looks like that is impossible.  Does anyone have a solution for doing so other 
than creating some custom code?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

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