Re: SRM installation issue
Also, right click on the box that displays the X and look at the path that it shows in the properties. Match the context URL in that path to what is set in the server configuration in the Mid-tier configuration where you add servers. If that same server name is not added as it appears in the properties of that DVF, then set that. Joe From: SCOTT PHILBEN <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 10:20:10 AM Subject: SRM installation issue Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so that I could view Service Categories in the Data Visualization Field (DVF). Everything works fine, I can see data in the DVF field on the Request Entry form but I cannot see the little graphical pictures that go with the Service Categories. All I see is a little square with a red "X" in it (in IE) or a broken file icon (in Firefox). Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed everywhere in the Remedy app that the configuration guide called for (which I though strange since I haven't used the FQDN up to this point in Remedy) but it doesn't seem to work. Any ideas would be appreciated. -scott philben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SRM installation issue
Scott, restart your web server and check again. It's been a few months for me but BMC support may have a hotfix for this. > Listers: > > I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed > the instructions in the Configuration Guide (page 28 - 29) to set up the > Mid Tier so that I could view Service Categories in the Data Visualization > Field (DVF). Everything works fine, I can see data in the DVF field on the > Request Entry form but I cannot see the little graphical pictures that go > with the Service Categories. All I see is a little square with a red "X" > in it (in IE) or a broken file icon (in Firefox). > > Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed > everywhere in the Remedy app that the configuration guide called for > (which I though strange since I haven't used the FQDN up to this point in > Remedy) but it doesn't seem to work. > > Any ideas would be appreciated. > > -scott philben > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
SRM installation issue
Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so that I could view Service Categories in the Data Visualization Field (DVF). Everything works fine, I can see data in the DVF field on the Request Entry form but I cannot see the little graphical pictures that go with the Service Categories. All I see is a little square with a red "X" in it (in IE) or a broken file icon (in Firefox). Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed everywhere in the Remedy app that the configuration guide called for (which I though strange since I haven't used the FQDN up to this point in Remedy) but it doesn't seem to work. Any ideas would be appreciated. -scott philben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
